Customer Support Intern

Location: Remote
Company - TalentGum
Industry: E- Learning
Employment Type: Internship
Role: Intern – Customer Support
Internship Duration: 3 Months
Monthly stipend: ₹5,000 – ₹7,000 (based on skills, performance, and availability)
About TalentGum :
TalentGum provides world-class extracurricular learning experiences for children aged 5–14 years across music, dance, chess, and public speaking. Our mission is to make creative skill learning fun, structured, and impactful for young learners globally.
Role Overview
We are looking for a proactive and enthusiastic Customer Support Intern to assist the support team in handling day-to-day customer interactions and operations. This internship is ideal for candidates who want hands-on experience in customer support, communication, and process coordination in a fast-growing EdTech environment.
Key Responsibilities & Requirements
Handle 75–80 customer support tickets daily, including email, chat, and phone call
interactions, while maintaining high service quality and response standards.
Possess excellent written and verbal communication skills with the ability to
communicate professionally and empathetically with customers.
Demonstrate strong problem-solving abilities and a customer-first approach while
managing multiple queries efficiently.
Working knowledge of Excel, and CRM platforms is an added advantage.
Ability to accurately document customer interactions, follow up on open cases, and
maintain detailed records within CRM systems.
Comfortable working in a fast-paced environment with defined productivity and
quality targets.
Required Skills & Qualifications
Graduate / Final-year student / Freshers can apply
Strong verbal and written communication skills
Customer-first mindset and willingness to learn
Good problem-solving and multitasking abilities
Attention to detail and organizational skills
Ability to work in a fast-paced environment
Preferred Skills (Good to Have)
Interest in EdTech or customer experience roles
Familiarity with CRM or ticketing tools (basic knowledge is a plus)
What You’ll Gain
Monthly stipend: ₹5,000 – ₹7,000 (based on skills, performance, and availability)
Certificate of completion
Hands-on learning and mentorship from industry professionals
Opportunity for full-time conversion based on performance

Work arrangement
Yes