Member Concierge I

Position Summary
The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.
Job Duties and Responsibilities
Operates as first point of contact for members and guests
Receives and facilitates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Assists members with transactions and general account changes
Position Requirements
Minimum of 6 months service/reception experience
Complete Concierge Certification upon hire
Must work a minimum of 15 hours per week
Commitment to serve others
Effective communication skills
Passion for living a healthy way of life
Ability to multi-task and deliver high quality customer service in a fast-paced environment
Must have good verbal communication
Must be able to stand for 4 hours at a time
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​ Preferred Requirements
HS graduate or equivalent preferred
Benefits
All team members receive the following benefits while working for Life Time:
A fully subsidized membership
Discounts on Life Time products and services
Registered Retirement Savings Plan (RRSP) with company discretionary match
Training and professional development
Paid time off where required by law
Full-time Team Members are eligible for additional benefits, including:
Extended Healthcare coverage
Life insurance
Adoption assistance
PayThis is an hourly position with wages starting at $17.60 and pays up to $20.50, based on experience and qualifications.
If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process. Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Life Time may use artificial intelligence to screen, assess, or select candidates for this position.