Senior Sales Representative

Millenium Connect is a SaaS platform built for hospitality and short-term rental professionals, including property managers, vacation rental companies, riads, and hotels.
Our platform helps them manage their day-to-day operations from one place, including reservations, channel synchronization, guest communication, operations, financial workflows, automations, and AI-powered tools.
We’re looking for a Customer Success & Sales Specialist who will work closely with both prospects and existing customers, from the first product conversation through onboarding and ongoing support.
This role is ideal for someone who is comfortable with software, learns digital products quickly, communicates clearly, and enjoys helping customers understand how technology can improve the way they work.
What you’ll do
Speak with inbound prospects, understand their needs, and assess whether Millenium Connect is a good fit
Run product demos and explain the platform through practical use cases rather than simply listing features
Follow up with prospects after demos and guide them through the decision and subscription process
Onboard new customers and help them configure their account, connect their properties, and start using the platform effectively
Handle customer questions through chat, email, WhatsApp, and phone
Follow customer requests through to resolution and make sure nothing gets lost along the way
Identify and troubleshoot product issues before escalating them to the technical team
Report bugs clearly, including the context and steps needed to reproduce the issue
Keep customers informed while issues are being investigated or resolved
Proactively follow up with customers to make sure they are getting value from the platform
Identify opportunities where another feature, add-on, or plan could better fit a customer’s needs
Create short product walkthroughs or explanatory videos when needed
Turn recurring customer questions into useful help content
Share recurring customer feedback, objections, and pain points with the product and management teams
What we’re looking for
Required
At least 2 years of experience in a customer-facing role involving SaaS, software, or technology products
Strong ability to understand and navigate software products
Comfortable presenting a product and speaking with customers on calls
Strong written and verbal communication skills
Fluent professional English and French; both will be used regularly
Ability to explain technical or product concepts in simple terms
Commercial mindset and confidence discussing customer needs, pricing, and solutions
Proactive approach: you follow up, take ownership, and don’t wait to be reminded
Strong organization and attention to detail
Comfortable learning a product that evolves quickly
Nice to have
Previous experience in SaaS sales, customer success, onboarding, implementation, or product support
Experience with hospitality, property management, travel, or short-term rentals
Experience using CRM or customer support tools such as HubSpot, Intercom, Zendesk, or similar
Experience delivering product demos or onboarding sessions
Comfortable recording your screen and creating short product tutorials
You do not need prior knowledge of Millenium Connect or a specific hospitality software. We will train you on the product and the industry.
What this role is not
This is not a traditional call-center support role and it is not a role where you simply follow scripts.
Customers and prospects will sometimes ask questions that require you to investigate, understand how the product works, or coordinate with the team before giving an answer.
We care more about ownership, customer satisfaction, product adoption, and business results than the number of tickets or calls handled.
Why join us
Work directly with customers and have a visible impact on their experience
Gain hands-on experience across SaaS sales, customer success, onboarding, and product
Work closely with the founders and product team
Have a direct influence on how the product and customer experience evolve
Join at an early stage where the role can grow significantly with the company

Work arrangement
Yes