Front Desk Receptionist

Key Responsibilities
1. Front Desk & Client Management
Welcome clients warmly and ensure a professional reception experience.
Manage client registration, check-ins, and appointment scheduling.
Handle incoming calls, WhatsApp inquiries, and client queries professionally.
Coordinate client appointments, follow-ups, and rescheduling.
Maintain client confidentiality and professional communication at all times.
2. Appointment & Consultation Coordination
Coordinate with consultants, doctors, therapists, and the Branch Manager to manage daily appointments.
Ensure clients are attended to on time and minimize waiting periods.
Maintain daily appointment schedules and consultation records.
Follow up with clients regarding upcoming appointments and missed visits.
3. Administrative & Billing Support
Maintain accurate client records, forms, and clinic documentation.
Support billing, payment collection, receipt generation, and basic cash-handling procedures.
Track pending payments and coordinate with the concerned team for timely clearance.
Update client details, appointment status, and payment information in the clinic's ERP/software.
4. Clinic Operations & Coordination
Ensure the reception area remains clean, organized, and presentable.
Coordinate with the operations team to ensure a seamless client journey.
Maintain daily reports, appointment registers, and other required documentation.
Follow company SOPs, policies, grooming standards, attendance procedures, and reporting guidelines.
5. Client Experience & Business Support
Build positive relationships with clients and address routine queries courteously.
Coordinate with the sales and consultation team to support lead follow-ups and appointment conversions.
Inform clients about appointments, clinic offers, and approved promotional activities.
Escalate client complaints and service-related concerns to the Branch Manager promptly.

Work arrangement
No