Field Executive

Company Description Otis Elevator Co. is a global leader in the design, manufacture, installation, and service of elevators, escalators, and moving walkways. For over 160 years, Otis has focused on helping people move safely and efficiently through urban environments. The company is dedicated to connecting individuals to the people and places that matter most in their daily lives. Otis emphasizes innovation, reliability, and customer service, creating opportunities for team members to contribute to essential urban infrastructure. Joining Otis means being part of a legacy organization that continually reinvents how passengers move around cities.
Role Description The Field Executive role at Otis Elevator Co. is a full-time, on-site position based in Hyderabad. The Field Executive will oversee day-to-day field operations, including coordination of installation, maintenance, and repair activities for elevators and escalators at customer sites. This role involves conducting site visits, monitoring work quality, ensuring adherence to safety standards, and maintaining accurate documentation of field activities. The Field Executive will interact with customers to address service needs, support issue resolution, and provide status updates. The position also requires collaboration with technical, project, and service teams to meet timelines, optimize resource usage, and support continuous improvement in field operations.
Qualifications
Strong field operations and coordination skills, with experience managing on-site activities and service schedules.
Knowledge of mechanical or electrical systems, preferably related to elevators, escalators, or similar industrial equipment.
Ability to interpret technical documents, safety standards, and basic engineering drawings.
Effective communication and customer service skills for interacting with clients and internal teams.
Proven problem-solving and decision-making abilities in time-sensitive, on-site situations.
Commitment to workplace safety, regulatory compliance, and quality assurance practices.
Strong organizational and documentation skills, including basic proficiency with digital tools and reporting software.
Bachelor’s degree or diploma in engineering, technical, or related field; relevant field experience is highly valued.
Ability to work on-site in Hyderabad, with flexibility for field travel and varying work environments.

Work arrangement
No