Software Support

Company Description PInterview is an innovative online platform focused on delivering high-quality interview practice and learning experiences for students and professionals. The company provides live online mock interviews via video and telephonic sessions to help individuals strengthen their skills for real admission, placement, job, HR, coding, technical, and bank PO interviews. By connecting users with industry professionals and domain experts for one-to-one sessions, PInterview enables personalized, practical feedback and guidance. The platform is driven by a mission to reshape how job seekers and future leaders prepare for interviews and to support their career growth through expert consulting services across the globe.
Role Description The Software Support role at PInterview is a full-time, remote position responsible for assisting users with technical and functional issues related to the platform. Day-to-day tasks include responding to support requests via email, chat, or phone, diagnosing and resolving software-related problems, and guiding users through features, account setup, and system configurations. The role involves documenting incidents, tracking recurring issues, and collaborating with product and engineering teams to report bugs and suggest improvements. The Software Support specialist will also create and maintain support documentation, FAQs, and simple how-to guides, while ensuring a positive, solution-oriented experience for all users.
Qualifications
Strong Customer Support skills, with the ability to handle inquiries calmly and professionally and communicate clearly with diverse users.
Demonstrated Technical Support and Software Support experience, including familiarity with web-based platforms and common user environment issues.
Solid Troubleshooting and Analytical Skills to identify root causes, prioritize issues, and propose effective solutions.
Comfort working with ticketing or helpdesk tools and documenting cases in a structured, accurate manner.
Excellent written and verbal communication skills in English, with a focus on clarity and user-friendly explanations.
Ability to work independently in a remote setting, manage time effectively, and support users across different time zones as needed.
Basic understanding of software development concepts, APIs, or QA processes is a plus.
Previous experience in EdTech, online learning platforms, or interview preparation services is beneficial.
Relevant education or certifications in IT, computer science, or a related field, or equivalent practical experience.

Work arrangement
Yes