Team Leader

Company Description VProtect India is the country’s first dedicated Alarm, Monitoring, and Response company, offering advanced security solutions for residential and commercial customers. Backed by SIS Group (India) and Prosegur (Spain), VProtect combines global expertise in security with strong local operations. The company operates India’s largest AI-enabled Alarm Receiving Center, with the capacity to manage up to 500,000 sites. VProtect delivers 24/7 wireless security solutions, cutting-edge monitoring, and in-house response officers for rapid support. Its event-based recording model emphasizes customer privacy while providing day-and-night patrolling and emergency response at the doorstep.
Role Description The Team Leader role at VProtect India is a full-time, on-site position based in Chandigarh. The Team Leader will oversee daily operations of alarm monitoring and response teams, ensuring adherence to safety protocols, response times, and service quality standards. This role includes supervising staff schedules, guiding response officers, monitoring performance metrics, and coordinating with the Alarm Receiving Center for incident management. The Team Leader will handle escalations, prepare operational reports, support training and development of team members, and collaborate with management to improve processes and customer experience. The position also involves close coordination with clients and internal stakeholders to ensure smooth communication and timely resolution of security events.
Qualifications
Strong team leadership, people management, and mentoring skills to guide and motivate a diverse workforce.
Experience in operations supervision, incident management, and process improvement within security, facility management, or related services.
Excellent communication, coordination, and interpersonal skills to work effectively with clients, response teams, and management.
Ability to analyze performance metrics, prepare reports, and make data-driven decisions in a fast-paced environment.
Understanding of security systems, alarm monitoring processes, and emergency response protocols is highly beneficial.
Proficiency with basic computer applications and comfort working with technology-enabled monitoring tools.
Strong problem-solving abilities, attention to detail, and a customer-focused mindset.
Bachelor’s degree or equivalent experience in security management, business administration, or a related field preferred.
Willingness to work in rotational shifts as required by 24/7 operations.

Work arrangement
No