CUSTOMER RELATIONSHIP OFFICER

Company Description CSB Bank is a century-old banking institution focused on making financial lives simpler, smarter, and more secure. With over 2.5 million customers across India, the bank serves resident individuals, global diaspora, SMEs, and large corporates. CSB Bank operates a wide network of 850+ branches and 820+ ATMs across the country. The bank offers a comprehensive range of personal, business, and NRI banking solutions, driven by strong trust, modern technology, and a customer-centric team. Professionals joining CSB Bank can expect a stable, growth-oriented environment with opportunities to serve diverse customer segments.
Role Description The Customer Relationship Officer is a full-time, on-site role based in Hubli. The role involves managing and nurturing relationships with individual and business customers, understanding their banking needs, and providing appropriate product and service recommendations. Responsibilities include assisting customers with account-related inquiries, promoting banking products, handling service requests, resolving issues, and ensuring a positive branch experience. The officer will coordinate with internal teams to process transactions, support sales campaigns, and contribute to branch targets while maintaining compliance with bank policies and regulatory requirements. Day-to-day work also includes maintaining accurate records, following up with customers, and supporting initiatives to increase customer retention and satisfaction.
Qualifications
Candidates should possess strong Business Relationship Management and Customer Service skills to build trust and maintain long-term client relationships.
Candidates should possess Finance and Sales skills to understand banking products and effectively match solutions to customer needs.
Candidates should possess clear and professional Communication skills to interact with diverse customers and internal stakeholders.
Candidates should ideally have knowledge of retail banking operations, basic regulatory and compliance standards, and branch-level processes.
Candidates should demonstrate problem-solving ability, attention to detail, and proficiency with common banking and office software.
A bachelor’s degree in commerce, finance, business, or a related field is preferred; prior experience in banking or financial services is an advantage.
Ability to work collaboratively in a branch environment, meet performance goals, and maintain high ethical and professional standards.

Work arrangement
No