Senior Program Manager

About the Role
Innovaccer is seeking a Program Manager with deep experience in healthcare technology implementations, including large-scale systems such as EHRs. This role is critical to driving operational excellence and delivering complex, multi-million-dollar solutions to our enterprise healthcare clients. You will lead cross-functional teams, manage Agile delivery, and ensure successful outcomes aligned with client goals and Innovaccer’s strategic vision.
A Day in the Life
Lead end-to-end project delivery across scope, planning, risk, issue, communication, and integration management.
Manage Agile delivery frameworks and scale processes across teams and stakeholders.
Own project execution against contract/service order, ensuring alignment with client expectations and business outcomes.
Track and report progress using tools like Smartsheet, JIRA, Confluence, and others.
Proactively manage risks and issues, driving resolution through stakeholder collaboration.
Prepare and present governance reports, OKRs, KPIs, and executive dashboards.
Coordinate across product, engineering, infrastructure, and client teams to ensure seamless delivery.
Oversee transition to production support and manage post-go-live activities including ticketresolution.
Facilitate Agile ceremonies: sprint planning, reviews, retrospectives, demos.
Serve as a subject matter expert in project management and Agile delivery within the organization.
What You Need
10+ years of over all experience with 5+ years of core program management experience, preferably in healthcare technology and agile frameworks
Hands-on experience with large system implementations, especially EHR platforms (Epic, Cerner, etc.).
Very strong stakeholder management and customer-facing skills.
Proficiency in project management and Agile tools: JIRA (Hands-on and must be able to write complexJQL’s), Confluence, Smart sheet, Rally; AI Tools (Hands-on).
Experience with AI/LLM tools (e.g., Claude, ChatGPT, Gemini) including prompt engineering andpractical application to improve workflows, processes, or team efficiency.
Familiarity with APIs, SQL, BI tools, and automation concepts.
PMP or equivalent certification preferred.

Work arrangement
No