Live opening · Posted 1 day ago
Villa Host
Constance Hospitality Management · Constance Le Chaland, Plaine Magnien, Mauritius
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At a glance
The key details from the original listing.
CompanyConstance Hospitality Management
LocationConstance Le Chaland, Plaine Magnien, Mauritius
Job typeFull-time
Work modeNo
Source
Smartrecruiters
ListedPosted 1 day ago
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About the role
Description supplied by the original job listing.
Before Arrival:
Villa Host to assist Front Office Team, if Villas are vacant
OTHERS
Any Vacant Villa should be on Vacant Clean mode
To finalize the guest bill and ease procedures for the payment formalities.
Packing up of luggage upon guest request
Departure letter from Villa Manager
Departure:
Final check of invoices (To be carried out 72 hours prior to departure)
Coordinate & organise transfer from Villa.
Collect from Front Office a copy of the bill for the guest to double-check his consumption & eventually to finalise payment.
Promote guests in posting positive reviews on Trip Advisor and ReviewPro
Before Departure
Coordinate guest day to day activities with other departments
Coordinate with F&B outlet regarding breakfast, lunch, dinner and BBQ
Note down all habits and hobbies of the guest for guest history
Propose FnB Planner / Propose personalise service to the guests
During Stay
Preparation of welcome registration card and welcoming letter, with the Front Office Team
Welcome guest upon arrival.
Check in guest directly into the villa as per standard welcoming procedure
Upon Arrival
Coordinate with Villa Manager or Front Office Manager, of Villa operations, regarding guest history if any.
Deep cleaning of Villa (the villa and its surroundings)
Deep cleaning of Villa if Villa is back-to-back
Make sure all villa inventory (linen, products, etc) are available
Ensure that particulars or special request is followed up.
Prepare arrival set up – welcoming cocktail, champagne in ice bucket (where applicable) + fruit bowls as per hotel/villas standards.
Ensure that Villa is ready set up with guest preferences and amenities half an hour prior to guest arrival time.
Qualification:
Middle or Secondary Education + Additional training or certificates in the relevant field.
Experience:
A minimum of 1 year of experience in hotel industry.
Proven experience working in a top luxury resorts.
Technical skills
Polyvalent skills.
Excellent knowledge about customer service.
Superb multitasking skills.
Exceptional attention to detail.
Fluency in English and another language, written and verbal communication.
Knowledge of a third language is a plus.
Employment type
Full-time
Work arrangement
No
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