Housekeeping Coordinator

• Manage reports and keys all related to Housekeeping Department.
• Handle all procedures related to Housekeeping Departments.
• Coordinate with other departments regarding guest requests and outside company and supplier for the requisition.
• Control of guest supplies, guest stationery and expenses for Housekeeping office.
• To coordinate with all departments concerned in anyway to maintain and provide the high standard of service.
• To answer guest’s call, fill up the forms, control of Lost & Found records and the other administrating.
• To ensure the smooth operation of room available for the guest.
• To keep daily reports correctly, requisition book, time sheet, staff absent and monthly reports.
• To organize correctly file, memos and forms.
• Controls computer on returning rooms as quickly as possible.
• Works in close cooperation with all supervisor internal departments.
• Keeps all records of Housekeeping department.
• Does typing and paperwork for the Executive Housekeeper and his assistant.
• Maintain ample stock of all guest supplies, guest stationery and all stationery used in the office.
• Prepare end of the month reports.
• Answers the telephone and tales down all guest calls.
• Keep records on attendance of Housekeeping staff.
• Ensure the cleanliness of Housekeeping office, store and office’s equipment.
• Control all keys in Housekeeping department.
• Control and maintain Lost & Found store and ensure that all items in the records still kept in the store.
• Keep record for all incoming and outgoing memos.
• Any other duties assigned by the Housekeeping Manager.
• Prepare the Housekeeping requisition storeroom.
• Maintain all hotel records and forms.
• Has knowledge of computer and knows how to use.
• Has knowledge of files keeping and knows how to handle.
• Has to know product knowledge of the hotel.
• Ensure a smooth operation to prevent and avoid any complains.
• Must be always in good communication with other departments.
• Screen all complaints and handle quickly by call Assistant Manager or Supervisor to take action.
• To keep good rapport and good relationship with superior and all staff.
• Follow rules and regulations and hotel policies.
• To implements the training programs at all items.
• Coordinate with the Training department to arrange Housekeeping training schedule and follow up to the Training Department.
• Keep good relationship with her colleagues and ensure good communication with all staff.
Qualification:
• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus
Experience:
• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
Technical skills:
• Time management and organisational abilities.
• Excellent inter-personal and communication skills.
• Ability to work in a team and under pressure.
• Computer Literate.
• Good knowledge of housekeeping.
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.

Employment type
Full-time

Work arrangement
No