Sales Administrative Assistant

Job ID: [[id]]
Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!
Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you! If you’re up for a rewarding challenge, we invite you to take the first step and apply today!
Position Overview
We are seeking a highly motivated and detail-oriented individual to join our team as a Sales Administrative Assistant. In this role, you will be a primary point of contact for our customers, responsible for delivering exceptional service by addressing inquiries, resolving complex issues, and ensuring customer satisfaction. This position requires a blend of analytical thinking, problem-solving skills, and a passion for helping others.
Key Responsibilities
Act as a trusted advisor to customers by understanding their needs, identifying issues, and providing tailored solutions.
Review and validate billing ticket data using various resources to ensure accuracy, completeness, and compliance with company policies and customer agreements.
Accurately create, process and manage customer quotes and orders in point-of-sale system.
Provide comprehensive administrative support to the commercial team overseeing the preparation, coordination and distribution of reports and purchase orders.
Collect, verify, and maintain up-to-date exemption certificates for the commercial division.
Investigate and resolve complex customer inquiries through research, analysis and collaboration with internal teams.
Document customer interactions, track issues, and follow up to ensure resolution meets customer expectations.
Collaborate with cross-functional teams to improve processes, share insights, and contribute to continuous service improvements.
Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.

Employment type
Full Time