Customer Service Executive

Company Description CARAVAN UNISAFE PVT LTD is a growing organization focused on delivering reliable products and services to its customers across diverse markets. The company values professionalism, accountability, and strong customer relationships. Team members are encouraged to contribute ideas, collaborate across functions, and support continuous improvement. CARAVAN UNISAFE PVT LTD offers a structured work environment with opportunities to learn, develop skills, and build a long-term career in customer-facing roles.
Role Description This is a full-time, on-site Customer Service Executive role based in Kochi. The Customer Service Executive will handle inbound and outbound customer interactions via phone, email, and other communication channels, ensuring timely and accurate responses. Responsibilities include resolving queries, providing product and service information, managing complaints, and documenting interactions in the appropriate systems. The role involves coordinating with internal teams to address customer issues, following up on open cases, and maintaining high levels of customer satisfaction. The Customer Service Executive will also support service improvement initiatives, adhere to company policies and quality standards, and contribute to a positive and professional customer experience.
Qualifications
Strong interpersonal skills to communicate clearly, build rapport, and maintain professional relationships with customers and colleagues.
Customer support and customer service skills to manage inquiries, resolve issues, and provide accurate information across multiple channels.
Customer satisfaction and customer service management skills to track service quality, follow up on cases, and contribute to continuous improvement.
Effective verbal and written communication skills in English; proficiency in local languages is an advantage.
Ability to stay calm under pressure, prioritize tasks, and manage time effectively in a fast-paced environment.
Comfort using CRM tools, email platforms, and basic office software (e.g., spreadsheets, word processing).
Previous experience in customer service, contact center, or client-facing roles is preferred but not mandatory.
Minimum of a high school diploma; a degree in business, communications, or related fields is an added advantage.

Work arrangement
No