Chief Experience Officer

Company Description Riak Analysis Solutions is a growing organization focused on delivering data-driven insights and analytical solutions to help clients improve operations, decision-making, and customer outcomes. The company works with partners across industries to translate complex information into clear, actionable strategies. Team members collaborate in a flexible environment that values innovation, critical thinking, and measurable results. Riak Analysis Solutions emphasizes remote collaboration, continuous learning, and a strong commitment to client satisfaction.
Role Description The Chief Experience Officer (CXO) is a part-time, remote role responsible for shaping and overseeing the end-to-end experience of clients and users across all touchpoints. This role involves defining and implementing experience strategies, aligning them with overall business objectives, and ensuring consistency in messaging and service delivery. Day-to-day tasks include analyzing customer and user feedback, mapping journeys, collaborating with product and operations teams, and guiding UX initiatives that improve engagement and satisfaction. The CXO will also manage key cross-functional projects, support public relations activities related to customer and user experience, and establish metrics to measure and refine experience performance over time. This position requires strong leadership in a virtual setting, using data and insights to drive continuous improvement.
Qualifications
Customer-focused leadership skills, including Customer Experience and User Experience (UX) expertise, with a track record of improving satisfaction and loyalty.
Strategic Planning capabilities, including experience developing and executing long-term experience strategies aligned with organizational goals.
Project Management skills to coordinate cross-functional initiatives, manage timelines, and ensure effective implementation of experience improvements.
Public Relations and communication skills to represent the organization externally, manage messaging related to customer and user experience, and support brand reputation.
Strong analytical and problem-solving skills, with the ability to interpret data, define KPIs, and make evidence-based recommendations.
Demonstrated ability to lead in a remote environment, collaborate across disciplines, and influence senior stakeholders.
Relevant experience in customer or user experience leadership; experience in analytics, consulting, or technology-driven environments is beneficial.
Bachelor’s degree in Business, Marketing, Communications, UX, or a related field; an advanced degree or relevant certifications (e.g., CX/UX, project management) are a plus.

Work arrangement
Yes