Live opening · Posted 1 day ago
Customer Support Associate
Vixindia Private Limited · Kanpur, Uttar Pradesh, India (Hybrid)
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At a glance
The key details from the original listing.
CompanyVixindia Private Limited
LocationKanpur, Uttar Pradesh, India (Hybrid)
Work modeHybrid
SkillsCustomer Support
Source
Linkedin
ListedPosted 1 day ago
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About the role
Description supplied by the original job listing.
Company Description
Vixindia Private Limited is a dynamic software company that has been innovating and solving real-world problems for 7 years. Over this journey, the company has delivered impactful solutions across industries, established strong relationships with clients and partners, and embraced new technologies to drive growth and success. Vixindia thrives on teamwork, dedicated employees, and a commitment to creating value for its stakeholders. With a focus on consistent innovation and client satisfaction, Vixindia looks forward to shaping a future of continued progress and achievement.
Role Description
This is a full-time on-site role for a Customer Support Associate located in Kanpur. The Customer Support Associate will be responsible for providing excellent customer service, handling customer inquiries, and resolving issues promptly. Additional responsibilities include ensuring a seamless customer experience, conducting follow-ups to address concerns, supporting sales processes, and assisting in training sessions to enhance customer knowledge and satisfaction.
Qualifications
Proficiency in Customer Support, Customer Experience, and Customer Service skills
Experience in Sales and understanding sales processes
Strong interpersonal and communication skills to build and maintain customer trust
Ability to deliver training sessions and provide customer education
Problem-solving and critical thinking abilities
Familiarity with CRM software and tools is a plus
Bachelor’s degree or equivalent professional experience
Work arrangement
Hybrid
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