Resort Manager

Company Description ABAD Hotels & Resorts is the hospitality division of the ABAD Group, a diversified business group headquartered in Kochi, Kerala, India, with a legacy dating back to 1894. The company operates 15 hotels and resorts across 9 destinations in Kerala, offering more than 500 rooms across city hotels, heritage properties, hill resorts, jungle retreats, beach resorts, backwater stays, premium houseboats, and plantation experiences. Its properties are located in key leisure and city destinations including Fort Kochi, Kochi, Munnar, Vagamon, Thekkady, Kumarakom, Mararikulam, Nattika, Kovalam, and Wayanad. ABAD Hotels & Resorts focuses on comfortable stays, distinctive local experiences, and warm, personalized service for travelers from India and around the world. The group continues to build on its long-standing heritage while expanding its presence in Kerala’s tourism and hospitality sector.
Role Description The Resort Manager is a full-time, on-site role based in Kochi, responsible for overseeing day-to-day operations of the assigned resort and ensuring a high-quality guest experience. This role includes managing front office, housekeeping, food and beverage, and other guest services to maintain service standards and operational efficiency. The Resort Manager will monitor occupancy, revenue, and costs, implement budgets, and support sales and marketing initiatives to optimize performance. Daily responsibilities involve leading and mentoring resort teams, handling guest feedback and escalations, coordinating maintenance and property upkeep, and ensuring compliance with safety, hygiene, and regulatory requirements. The role also involves collaborating with senior management on improvement projects and contributing to ABAD’s reputation for thoughtful hospitality and memorable guest experiences.
Qualifications
Strong focus on Customer Satisfaction and Customer Service, with the ability to handle guest feedback, resolve issues promptly, and uphold high service standards.
Experience in Property Management, including oversight of resort operations, facilities, housekeeping, and coordination with maintenance teams.
Proficiency in Budgeting and financial management, including cost control, revenue monitoring, and participation in forecasting and planning.
Demonstrated ability in Hiring and team leadership, including recruiting, training, scheduling, and performance management of staff.
Relevant experience in hospitality or resort management; prior leadership experience in hotels or resorts is strongly preferred.
Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively across diverse teams and departments.
Strong organizational skills and attention to detail, with the ability to manage multiple operational priorities in a fast-paced environment.
Bachelor’s degree or diploma in Hotel Management, Hospitality, Business Administration, or a related field is an advantage.
Familiarity

Work arrangement
No