Application Support Specialist

Application Support Specialist
About the Role
We are looking for a customer-focused Application Support Specialist to provide technical assistance, troubleshoot application issues, and ensure smooth day-to-day usage of our software solutions.
What You'll Do
- Provide technical and functional support to users and clients.
- Understand reported issues and identify their root causes.
- Troubleshoot application, configuration, and user-related problems.
- Coordinate with development and testing teams for complex issues.
- Monitor support requests and ensure timely resolution.
- Assist users with application features, workflows, and basic troubleshooting.
- Document issues, solutions, and frequently occurring problems.
- Support application deployments, updates, and user onboarding when required.
What We're Looking For
- 0 to 2 years of experience in application support, technical support, or a similar role.
- Basic understanding of software applications, databases, and troubleshooting.
- Familiarity with SQL and basic database queries is an advantage.
- Good communication and client-handling skills.
- Strong analytical and problem-solving abilities.
- Ability to understand technical issues and explain solutions clearly.
- Good documentation and follow-up skills.
- Willingness to learn new software products and technologies.

Work arrangement
No