Kennywood - Workforce Management Senior Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
Kennywood is a National Historic Landmark with over 125 years of experience in fun! Kennywood has an unmatched mix of more than 40 modern attractions and one-of-a-kind classic rides, including eight roller coasters, a Kiddieland with pint-sized thrills for the little ones, and more. Kennywood's rich history spans generations of good times and extends beyond the traditional summer season with popular Halloween and Holiday events.
We are currently looking for a:
Kennywood - Workforce Management Senior Supervisor
Roles & Responsibilities:
Supervisory Duties:
· Assist with the daily supervision of Workforce Management team and any other assigned departments
· Lead by example, attitude, and as a representation of Kennywood’s core values
· Act as an approachable mentor and coach to all assigned team members
· Become knowledgeable of performing the essential duties of all Workforce Management positions and backfill these positions when needed
· Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
· Participate in new-hire orientation and training activities for all assigned employees
· Assist with team scheduling and timekeeping activities
· All other duties assigned by leadership
Departmental Duties:
Workforce Planning:
· Collaborate with all departments to assess staffing needs and provide recommendations for optimal workforce deployment.
· Contribute to the development of workforce planning models and scenarios.
· Generate regular and ad-hoc reports on key workforce trends and metrics for management teams.
Scheduling:
· Execute effective scheduling processes for all departments within the park’s workforce management (WFM) tool, Quinyx.
· Handle day-to-day tasks involving scheduling including call outs, no shows and schedules changes and conflicts.
Process Improvement:
· Identify opportunities for process improvement in workforce-related functions across all departments, leveraging time-in-motion studies, demand vs. staffing analysis, and process evaluation.
· Assist in implementing solutions to enhance the efficiency of key operations within the park.
Education and Experience:
· 1-2 years of previous work experience in a workforce management, operations management, or HR role highly desired
Previous hospitality, amusement park, food and beverage, theme park, or tourism experience a plus
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
· Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
· Ability to work flexible schedule, including evenings, weekends, and holidays
· Must have reliable transportation to and from your scheduled shift
· Ability to comply with all uniform policies
· Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
· Previous experience with Power BI, Quinyx or other Workforce Management software a plus
· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
· Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
· Must possess strong written and verbal communication skills
· Must possess strong attention to detail and problem-solving abilities
· Ability to follow direction, multi-task, and work as part of a team as well as independently
Physical Requirements:
· Ability to remain seated and sedentary for extended periods of time, while using a computer
· Ability to stand or walk for long periods of time throughout the workday
· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
· Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Working Conditions:
· This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
· Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
· Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Team member benefits:
Working at Kennywood is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Kennywood employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Perks & Benefits:
Flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Kennywood and other parks on your days off
Invitations to exclusive company-sponsored employee events throughout the season
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Kennywood. Apply today!
Do not miss the chance to spark your career now!