Lead Business Operations Specialist

We are seeking a Lead Business Operations Specialist to join a project focused on comprehensive account administration and contract management, ensuring efficient governance, compliance, and financial oversight within the business unit. This role supports decision-making through detailed reporting, margin control, and effective contract workflow management to optimize account performance.
Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi.
Responsibilities
Provide administrative support for the account by organizing required meetings, preparing meeting minutes, and driving meeting agendas
Manage contract preparation and review workflows, submit contracts to legal, finance, and delivery teams, and control status to meet deadlines
Develop and maintain compliance standards within business unit accounts
Model and analyze PnL components related to contract pricing and rate calculations
Support governance reviews by preparing materials, reviewing service levels, SLAs, KPIs, and assessing risk exposure
Design, set up, and manage reports required by Client partners and Delivery managers for informed decision-making, ensuring data quality and relevance
Monitor account margin forecasts, analyze factors affecting margin, and understand all margin impacts
Perform ad-hoc operational tasks from Client partners, Project and Delivery managers and clients
Collaborate effectively within a team and with third-party vendors as needed
Requirements
5+ years of experience in Operations, Finance or Analytics, preferably in an international environment
Background in financial modeling and data analysis
Proficiency in managing commercial models including staff augmentation, fixed price and managed capacity frameworks
Skills in contract preparation, review workflows, and administration support
Expertise in advanced data analysis and reporting to support strategic account management decisions
Analytical mindset with strong problem-solving skills
Strong communication, diplomacy, and stakeholder management skills, with the ability to interact effectively with senior management, internal and external stakeholders
Excellent organizational skills with the ability to prioritize and multitask under pressure
Collaborative team player with a proactive approach, high attention to detail, and stress resilience
Advanced Excel skills
AI proficiency and practical experience
English level B2+ (written and verbal)
We offer
We connect like-minded people
Delivering innovative solutions to industry leaders, making a global impact
Corporate and social events
Enjoyable working environment
We invest in your growth
Leadership development, career advising, soft skills and well-being programs
Unlimited access to EPAM's internal learning database
Free English classes with certified teachers
We cover it all
Participation in the Employee Stock Purchase Plan
Comprehensive medical & family care package
Five trust days per year (sick leave without a medical certificate)
Benefits package (sports activities, a variety of stores and services)
EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.

Work arrangement
Yes