Chief Business Operations Officer

I. Position Overview
The Chief Business Operations Officer (CBOO) is responsible for formulating and driving the company's overall business operations strategy, ensuring that strategic corporate goals are effectively translated into actionable business plans, operational processes, and measurable business outcomes.
This role oversees cross-departmental business collaboration, operational efficiency improvements, resource allocation, business process optimization, business performance management, and the development of organizational execution capabilities. The CBOO works closely with the CEO and other senior executives to identify growth opportunities, optimize the organizational operating model, and establish sustainable, scalable operational systems.
The ideal candidate possesses extensive experience in corporate operations management, exceptional strategic execution capabilities, cross-functional leadership skills, and the ability to make data-driven business decisions. They must be capable of coordinating resources, resolving critical operational issues within a complex business environment, and driving the company's long-term development.
II. Key Responsibilities
1. Corporate Business Operations Strategy
Formulate and implement business operations plans aligned with the company's overall strategic goals.
Translate long-term corporate development goals into annual operational plans, phased tasks, and quantifiable performance indicators.
Identify key bottlenecks, efficiency issues, and potential growth opportunities within business operations.
Regularly evaluate the effectiveness of operational strategy execution and adjust implementation plans based on market conditions and business needs.
2. Cross-Departmental Collaboration Management
Coordinate collaboration across functions such as business operations, finance, sales, marketing, customer service, product, and technology.
Establish clear mechanisms for cross-departmental communication, decision-making processes, and accountability frameworks.
Drive the execution of key cross-functional projects and resolve critical issues impacting business progress and operational results.
Ensure that the goals and resource allocations of various business units remain aligned with the company's overall strategy.
3. Business Process and Operational Efficiency Optimization
Evaluate existing business processes, management policies, and operating models, and propose systematic improvements.
Promote the adoption of standardized processes, automation tools, and operations management systems.
Reduce redundant work, lower operational costs, and enhance execution efficiency through process redesign.
Establish a continuous improvement mechanism to regularly review the effectiveness and scalability of business processes.
4. Business Performance and Data Analysis
Establish a company-wide system of business operations metrics and management reporting mechanisms. Monitor key metrics such as revenue performance, operating costs, resource utilization, project progress, and business efficiency.
Analyze operational data to identify performance gaps and formulate corrective actions.
Report operational results, major risks, and recommendations for business improvement to the CEO and senior management team.
5. Budgeting and Resource Allocation
Collaborate with the finance department to develop annual operating budgets and resource allocation plans.
Evaluate the efficiency of the utilization of personnel, technology, capital, and other operational resources.
Oversee operating expenses and drive cost control and improvements in resource utilization.
Provide business-level assessments and recommendations regarding significant operational investments, process improvement projects, and resource allocation plans.
6. Organizational Management and Team Leadership
Guide the business operations management team and relevant functional heads.
Define team responsibilities, performance expectations, and management authority.
Cultivate business judgment, problem-solving skills, and execution capabilities among management personnel.
Foster an organizational culture oriented towards accountability, continuous improvement, and operational results.
7. Business Risk and Operational Compliance
Identify major risks affecting business continuity, operational efficiency, and the achievement of corporate objectives.
Collaborate with legal, compliance, finance, and risk management teams to refine operational controls.
Drive the implementation of internal policies, standard operating procedures (SOPs), and authorization mechanisms.
Ensure business operations comply with relevant laws, regulations, contractual obligations, and internal governance standards, where applicable.
8. Business Growth and Operational Expansion
Assess operational requirements associated with new business ventures, market expansion, and adjustments to business models.
Establish processes, organizational structures, and management mechanisms to support business scaling.
Collaborate with sales, marketing, and product teams to enhance business delivery capabilities and customer service efficiency.
Adapt operational systems to meet the needs of business growth, market changes, and organizational development.
9. Key Projects and Strategic Execution
Oversee the planning, implementation, and performance evaluation of enterprise-level key operational projects.
Define project objectives, milestones, responsible parties, and resource requirements.
Promptly address resource conflicts, execution obstacles, and major issues in cross-departmental projects.
Ensure key projects progress according to established scope, budget, and schedules. 10. Executive Decision-Making and Governance Support
Provide operational analysis, business assessments, and execution recommendations to the CEO and senior management team.
Participate in annual strategic planning, business reviews, and organizational development meetings.
Establish mechanisms for regular business reviews to ensure the effective implementation of key decisions.
Present operational reports and participate in discussions on specific topics at Board or Management Committee meetings, in accordance with delegated authority.
III. Qualifications
Education
Bachelor’s degree or higher in Business Management, Business Administration, Operations Management, Finance, Economics, or a related field.
MBA or other relevant master’s degree preferred.
Work Experience
Over 20 years of experience in business operations, corporate management, strategy execution, or related fields.
Over 8 years of experience in team management or cross-functional leadership.
Experience in enterprise-level operations management, business process optimization, and operational performance management.
Prior experience as Chief Operating Officer (COO), VP of Business Operations, SVP of Operations, Head of Business Management, or in similar senior executive roles is preferred.
Experience in coordinating multiple business units, organizational transformation, or scaling business operations is preferred.
Professional Requirements
In-depth understanding of corporate operational systems, business process design, and operational performance management methodologies.
Familiarity with budget management, cost control, resource planning, and operational risk management.
Ability to utilize data analysis to support business decisions and translate analytical findings into actionable improvement plans.
Ability to formulate operational policies, management systems, and standardized processes.
Proficiency in standard office software, data analysis tools, and enterprise operations management systems.

Work arrangement
Yes