Collection

Company Description Ex Emp Royal Enterprises is a growing organization focused on providing reliable financial and business services to its customers. The company values professionalism, integrity, and efficiency in all operations. Team members are encouraged to work collaboratively and maintain strong relationships with clients. Ex Emp Royal Enterprises offers opportunities for skill development and career growth, especially for individuals interested in finance and customer-focused roles.
Role Description This is a full-time, on-site Collection role based in Rewa. The Collection specialist is responsible for contacting customers to recover outstanding payments, managing cash collection processes, and maintaining accurate records of transactions and account statuses. Daily tasks include following up on overdue accounts, negotiating payment arrangements, resolving customer queries, and escalating complex cases when necessary. The role also involves coordinating with internal finance and customer service teams to ensure timely collections and compliance with company policies. The ideal candidate will handle interactions professionally and support a positive customer experience while achieving collection targets.
Qualifications
Candidates should possess strong Debt Collection and Cash Collection skills, including follow-up, negotiation, and recovery of outstanding amounts.
Candidates should possess excellent Communication and Customer Service skills to interact clearly, respectfully, and effectively with diverse customers.
Candidates should possess a solid understanding of Finance concepts related to payments, account reconciliation, and basic reporting.
Relevant experience in collections, banking, microfinance, or related fields is beneficial.
Ability to work on-site in Rewa, manage time effectively, and maintain accurate documentation and records.
Proficiency with basic computer applications and data entry; familiarity with collection or CRM software is an advantage.
Minimum educational qualification of a high school diploma; a degree in commerce, finance, or business is preferred.

Work arrangement
No