Front Desk Manager

Company Description Mission Health Physiotherapy Center is a patient-focused clinic dedicated to providing high-quality physiotherapy and rehabilitation services. The center emphasizes personalized treatment plans, supportive care, and a welcoming environment for individuals recovering from injuries or managing chronic conditions. A strong commitment to professionalism and efficient clinic operations helps ensure smooth patient experiences from arrival to departure. Team members collaborate closely to deliver compassionate service and maintain high standards of clinical and administrative excellence.
Role Description The Front Desk Manager is responsible for overseeing daily reception and front office operations at Mission Health Physiotherapy Center in Vadodara. This full-time, on-site role includes greeting and registering patients, managing appointment scheduling and reservations, handling phone and in-person inquiries, and coordinating patient flow with the clinical team. The Front Desk Manager ensures a high level of customer service and satisfaction by resolving issues promptly, maintaining accurate records, and upholding professionalism in every interaction. The role also involves supervising front desk procedures, monitoring cleanliness and organization of reception areas, and assisting with basic administrative tasks such as payment handling and documentation.
Qualifications
Strong customer service and customer satisfaction skills, with the ability to create a welcoming and supportive environment.
Experience with receptionist duties and reservations management, including appointment scheduling and front desk coordination.
Clear, professional communication skills for interacting with patients, visitors, and healthcare team members.
Proficiency with basic computer applications and clinic management or booking software.
Attention to detail, strong organizational skills, and the ability to manage multiple tasks in a busy clinical setting.
Prior experience in healthcare, hospitality, or front office management is preferred.
Ability to work on-site full time in Vadodara and maintain a professional demeanor under pressure.
Relevant diploma or degree in administration, hospitality, healthcare management, or a related field is an advantage.

Work arrangement
No