Telecaller executive

Company Description Keshav Holidays is a travel and holiday solutions company committed to making every journey smooth, comfortable, and memorable. The company offers end-to-end travel services, including domestic and international holiday packages, flight bookings, hotel reservations, visa assistance, cab and car rentals, honeymoon trips, family vacations, and corporate group tours. Keshav Holidays also provides customized travel planning to match individual preferences and budgets. With a strong customer-first approach, the team focuses on reliable service, personalized solutions, and hassle-free experiences from initial planning through trip completion. The company operates with the philosophy “Your Journey, Our Responsibility,” reflecting its dedication to traveler satisfaction.
Role Description This is a full-time, on-site Telecaller Executive role based in Ghaziabad. The Telecaller Executive will handle inbound and outbound calls to inform potential and existing customers about travel packages, offers, and services. Responsibilities include understanding customer requirements, providing accurate information, generating leads, and coordinating with the sales and operations teams to convert inquiries into bookings. The role involves maintaining call records, following up on leads, and ensuring timely communication to deliver a professional and helpful customer experience. The Telecaller Executive will also support basic administrative tasks related to calls and customer interactions as needed.
Qualifications
Strong communication and interpersonal skills, with clear and confident telephone etiquette.
Customer service orientation, including active listening, problem-solving, and the ability to handle queries and concerns calmly.
Basic sales and persuasion abilities to generate interest, qualify leads, and support booking conversions.
Comfort with using telecalling software, CRM tools, and standard office applications for data entry and record-keeping.
Good organizational skills, attention to detail, and the ability to manage multiple calls and follow-ups efficiently.
Prior experience in telecalling, customer support, or sales (preferably in travel or related services) is an advantage.
Minimum high school/secondary education; a diploma or degree in any discipline is beneficial.
Ability to work on-site in Ghaziabad and maintain a consistent full-time schedule.

Work arrangement
No