Business Solution Architect

We are seeking a Business Solution Architect to lead the business design of complex Salesforce-enabled transformation initiatives. You will act as a trusted advisor to senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model and process needs into cohesive solution concepts. The role combines industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership, with a focus on outcomes rather than a single product or project.
Responsibilities
Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation priorities
Assess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmaps
Translate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicators
Shape Salesforce-enabled transformation across the core portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, complemented by one or more advanced capabilities such as Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other industry solutions
Identify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomes
Define business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardship
Design end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner or channel operations
For Life Sciences engagements, contribute domain expertise across commercial, medical, clinical, patient services, and MedTech processes, with attention to compliance and auditability
Partner with solution and technical architects to ensure business requirements are feasible, coherent, scalable, and traceable through delivery
Own or support business cases, value realization frameworks, prioritization, scope definition, and phased transformation roadmaps
Lead or support presales activities, including opportunity qualification, solution shaping, proposals, estimations, presentations, and client workshops
Provide business design governance during delivery, support product ownership and change adoption, and coach consultants and business analysts
Requirements
7+ years of experience in business consulting, business architecture, product or process transformation, or enterprise CRM programs
3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing role
Strong understanding of Salesforce-enabled business capabilities and experience shaping multi-cloud solutions
Strong functional and business solution expertise across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, is required. In addition, experience shaping solutions with at least one of the following is required: Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or another Salesforce industry cloud
Ability to facilitate senior stakeholder workshops and convert ambiguous needs into structured capabilities, processes, requirements, and roadmaps
Experience with business case development, value mapping, KPI definition, prioritization, and benefits realization
Strong knowledge of customer lifecycle, commercial operations, service transformation, or revenue management processes
Excellent communication, storytelling, consulting, negotiation, and stakeholder management skills
English proficiency at B2 level or higher
Nice to have
Life Sciences experience in pharmaceutical, biotech, MedTech, clinical, medical affairs, commercial excellence, or patient services domains
Knowledge of regulated-industry considerations such as consent, privacy, auditability, validation, and compliant engagement
Experience with AI operating models, responsible AI, agent adoption, service design, and change management
Hands-on knowledge of Salesforce Life Sciences solutions, Data Cloud, Revenue Cloud, or Agentforce capabilities
Experience with design thinking, journey mapping, capability modeling, process modeling, or product operating models
Salesforce certifications such as Business Analyst, Strategy Designer, Data Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, or relevant Agentforce credentials
Experience supporting global programs, presales, or industry go-to-market initiatives
We offer
Opportunity to Engineer your Future and to drive the world’s digital transformation with top industry clients
Personal development program that will allow you to be valued for your strengths
Wide range of professional trainings and workshops
Being part of a collaborative, fast-growing, and innovative design team
Established and accelerated growth toward different career paths, competencies, and roles
Broad projects variety and possible mobility between projects over the time
Collaboration in a multicultural environment and exchange of best practices with colleagues around the world
Varied social benefits, Sports, Transportation and Health programs
Work-life balance and flexible schedule, team buildings and sport opportunities
Modern office/collaboration spaces (incl. new Infinity Tower business center, Sofia)
Hybrid By Design - we provide you with the best productivity options from the 2 worlds. Meet, socialize and enjoy F2F time with your colleagues, while working from the modern EPAM's office for a few days per week and benefit from the EPAM's virtual working environment - making you able to be productive and work from remote for the rest of the week

Work arrangement
Yes