IT application operation specialist

Role Description This is a part-time, remote role for an IT Application Operation Specialist at Device. The specialist will provide day-to-day application support for editorial and publishing systems, including monitoring performance, troubleshooting issues, and coordinating resolutions with technical teams. Responsibilities include managing user access and permissions, handling service requests, and documenting recurring problems and solutions. The role involves analyzing system workflows, identifying opportunities to improve business processes, and supporting updates, integrations, and releases in collaboration with IT and product stakeholders. The specialist will also assist with user training materials, ensure adherence to security and compliance standards, and contribute to continuous improvement of application reliability and user experience.
Qualifications
Strong Analytical Skills to diagnose issues, interpret data, and optimize system and business processes.
Hands-on Application Support experience with business-critical web applications or SaaS platforms.
Solid foundation in Information Technology, including basic networking, security, and system administration concepts.
Proven Technical Support capabilities, such as troubleshooting, ticket handling, and clear communication with non-technical users.
Understanding of Business Process design and improvement, especially as it relates to editorial or content workflows.
Experience with issue-tracking tools (e.g., Jira, ServiceNow, or similar) and documentation of incidents and knowledge base articles.
Ability to work independently in a remote environment, manage part-time schedules, and collaborate effectively across time zones.
Excellent written and verbal communication skills in English, with a service-oriented mindset.
Familiarity with publishing platforms, content management systems, or academic journal workflows is a plus.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Work arrangement
Yes