Field Engineer

Company Description Taxcart is a global tax engine that automates sales tax, VAT, and GST calculations in online checkouts, invoices, and ERP systems. Through a single integration and transparent flat-rate pricing, Taxcart helps businesses simplify cross-border selling and maintain accurate tax compliance. The platform ensures that the correct taxes are applied to every transaction, reducing manual work and error risk. Taxcart supports a wide range of industries and regions, enabling organizations to scale internationally with confidence.
Role Description The Field Engineer role at Taxcart is a full-time, remote position focused on supporting customers and internal teams with technical implementation and maintenance of the Taxcart platform. Day-to-day responsibilities include diagnosing and resolving technical issues, providing field service support for integration and configuration, and assisting customers with product deployment across their systems. The Field Engineer collaborates with software engineers, product teams, and client stakeholders to gather requirements, test solutions, and ensure stable, secure, and efficient performance. The role also involves documenting technical processes, communicating status updates clearly, and contributing to continuous improvement of tools and procedures.
Qualifications
Candidates should possess strong Troubleshooting and Technical Support skills to diagnose, analyze, and resolve complex issues in customer environments.
Candidates should possess effective Communication skills, including clear written and verbal communication, to interact with customers, partners, and internal teams.
Candidates should possess Field Service experience, including remote implementation, configuration, and on-site-style coordination of technical solutions.
Candidates should possess Project Management skills to plan, prioritize, and track integration tasks, timelines, and dependencies.
Relevant qualifications include experience with APIs, SaaS platforms, or ERP/checkout integrations, familiarity with tax or financial systems, and comfort working in a remote, distributed environment.
A bachelor’s degree in engineering, computer science, information technology, or a related field (or equivalent practical experience) is preferred.
Strong problem-solving abilities, attention to detail, and a customer-centric mindset are essential for success in this role.

Work arrangement
Yes