Technical Specialist (m/f/d) - E-Mobility - Germany

About NIU Technologies
NIU Technologies is an innovative, technology-driven company that develops, manufactures and distributes smart electric mobility solutions for the two-wheeler industry. Our goal is to make urban commuting more efficient, sustainable and enjoyable - for everyone.
Position Summary:
We are looking for a dedicated Technical Specialist (m/f/d) who provides exceptional technical support to our customers and partners and actively contributes to the growth of electric mobility.
Your Responsibilities:
- Technical Support:
Support dealers and business customers with technical questions and issues relating to NIU products, including diagnostics and troubleshooting.
- Sales and Consulting:
Develop and strengthen existing relationships with dealers and business partners in the field of electric mobility.
- Brand Representation:
Represent the NIU brand and our products at trade fairs, events and dealer visits.
- Market Monitoring:
Gather insights into technical developments and challenges in electric mobility in order to propose improvements.
- Training and Workshops:
Conduct technical training for dealers and service partners to ensure optimal maintenance and repair of our products.
- Customer Support:
Act as the point of contact for technical questions from dealers and customers.
- Technical Documentation:
Prepare and maintain reports on technical incidents, repairs and customer feedback.
- Administration:
Communicate customer inquiries and findings to the appropriate departments and follow up on results.
Your Profile:
- Completed technical vocational training, e.g. as a mechatronics technician, electrician, motorcycle mechanic or a comparable qualification.
- Preferably experience in electric mobility, automotive or two-wheeler technology.
- Solid knowledge of electronics, mechanics and diagnostic technology.
- Ability to explain technical matters clearly and understandably.
- Independent, solution-oriented working style.
- Confident use of technical tools, diagnostic software and MS Office.
- Valid driving license (Category B); a motorcycle license is an advantage.
What We Offer:
- An exciting role in an innovative and growing industry.
- Our organization is strongly team-oriented, working together towards shared goals to accomplish our tasks. With a strong “out-of-the-box” mindset, we work beyond regionally assigned boundaries and thereby establish a new working and team culture.

Work arrangement
Yes