Customer Support Specialist

Company Description Prasangi Exports And Imports Pvt Ltd operates in the exports and imports sector, focusing on the efficient movement of goods across regional and international markets. The company emphasizes reliable service, timely delivery, and strong relationships with partners and clients. Team members work closely with customers and internal stakeholders to support smooth logistics and transparent communication. Joining Prasangi Exports And Imports Pvt Ltd offers exposure to trade operations and opportunities to contribute to customer-focused service in a growing business environment.
Role Description The Customer Support Specialist is a full-time, on-site role based in Palakollu Mandal. This role involves responding to customer inquiries via phone, email, and other channels, resolving issues related to orders, deliveries, and product information, and ensuring a positive customer experience. The specialist will document interactions, track recurring issues, and collaborate with operations and logistics teams to provide accurate updates and solutions. Daily responsibilities also include maintaining customer records, escalating complex technical or product-related questions, and following up to confirm customer satisfaction. The role requires consistent, professional communication and a focus on problem-solving in a fast-paced environment.
Qualifications
Strong Customer Support and Customer Satisfaction skills, with experience handling inquiries and resolving issues professionally.
Excellent Interpersonal Skills to communicate clearly, build rapport, and work effectively with diverse customers and team members.
Ability to provide Technical Support related to products, services, or basic systems, with a willingness to learn company-specific tools.
Solid Analytical Skills to understand problems, interpret customer feedback, and identify patterns or root causes.
Good written and verbal communication skills in English; additional local languages are an advantage.
Comfort with using computers, ticketing systems, and office software for documentation and reporting.
Prior experience in customer service, logistics, or trading/export-import environments is preferred but not mandatory.
Relevant educational background in business, commerce, or a related field is beneficial.

Work arrangement
No