Supply Manager-Last Mile Delivery

Job Description – Supply ManagerTrun NetworkPosition Title
Supply Manager – Last Mile Delivery Operations
Location
Delhi NCR (with responsibility for multi-city expansion)
About Trun Network
Trun Network
is a modern logistics platform and ONDC-integrated Logistics Service Provider (LSP) focused on enabling fast, scalable, and technology-driven last mile delivery operations across India. Backed by the operational and technology lineage of Prune
, Trun Network works with leading quick commerce, food, pharmacy, retail, and hyperlocal commerce ecosystems.
Our delivery network supports orders across categories including grocery, food delivery, healthcare, retail, and digital commerce, with a strong focus on operational excellence, rider reliability, and scalable supply creation.
Role Overview
The Supply Manager will be responsible for building, managing, and scaling delivery partner (rider) supply across cities for Trun Network. This role is critical in ensuring adequate rider availability, onboarding quality, fleet productivity, and supply stability to meet growing order demand.
The ideal candidate should have experience in hyperlocal logistics, quick commerce, food delivery, or mobility operations with strong expertise in rider acquisition, vendor management, and city supply planning.
Key ResponsibilitiesSupply Creation & Rider Acquisition
Build and scale rider supply across assigned cities/zones
Develop rider acquisition strategies through field teams, vendor partners, referrals, digital channels, and manpower agencies
Ensure sufficient active rider availability during peak demand periods
Create hyperlocal supply plans based on order density and demand forecasting
Drive onboarding campaigns for full-time and gig delivery partners
Vendor & Partner Management
Manage manpower vendors and rider sourcing agencies
Negotiate commercials and payout structures with supply partners
Monitor vendor performance against SLAs and rider quality metrics
Expand strategic manpower partnerships for rapid city scaling
Rider Lifecycle Management
Oversee rider onboarding, documentation, training, and activation
Ensure KYC, compliance, and verification processes are completed
Improve rider retention and reduce supply churn
Work closely with operations teams on rider engagement and incentive programs
Supply Operations & Planning
Monitor rider utilization, login hours, order acceptance, and fulfillment rates
Identify supply gaps and deploy corrective actions quickly
Coordinate with city operations and control tower teams for real-time supply balancing
Ensure smooth onboarding and ramp-up for new cities and new client accounts
Data & Performance Management
Track KPIs including:
Active riders
Rider utilization
Rider retention
Cost per onboarding
Fulfillment rates
Peak hour availability
Supply SLA adherence
Prepare weekly and monthly supply reports and forecasting dashboards
Use operational data to optimize rider deployment and acquisition efficiency
Preferred Candidate ProfileExperience
4–8 years of experience in:
Hyperlocal logistics
Quick commerce
Food delivery
Mobility platforms
Last mile operations
Prior experience with companies such as:
Shadowfax
Loadshare
Pidge
Zomato
Swiggy
Zepto
Similar logistics or gig economy platforms
Skills Required
Strong understanding of gig workforce management
Expertise in rider acquisition and onboarding operations
Vendor and manpower partner management experience
Strong analytical and operational planning capabilities
Ability to manage high-growth, fast-paced operations
Good communication and stakeholder management skills
Comfortable working with data dashboards and operational MIS
Preferred Qualifications
Graduate/Postgraduate in Operations, Logistics, Business, or related field
Experience in multi-city operations scaling preferred
Exposure to ONDC ecosystem or hyperlocal delivery operations is an advantage
What We Offer
Opportunity to build supply for a fast-growing logistics network
High ownership and leadership visibility
Exposure to ONDC and next-generation logistics infrastructure
Dynamic startup work environment with rapid growth opportunities
Reporting To
Senior Manager Operations / Head of Operations
Employment Type
Full Time
Industry
Logistics • Hyperlocal Commerce • ONDC • Last Mile Delivery • Quick Commerceerce or technology-focused industries is a plus

Work arrangement
No