Technical Support Specialist (Remote - US Hours)

Company Description Prudential Business Services (PBS) is a U.S.-based company that provides high-level administrative and operational support through an offshore team of Master’s and PhD-level professionals. PBS partners with businesses of all sizes, from solo entrepreneurs to midsize companies, across diverse industries such as healthcare, real estate, design, and professional services. The company offers fast, adaptable support with structured onboarding, clear delegation training, and built-in supervision and time tracking to help clients scale efficiently. PBS supports a wide range of functions including customer support, call centers, marketing, invoicing, bookkeeping, QA, Salesforce operations, and process design, acting as an extension of each client’s team. The organization values proactive learning, growth-oriented collaboration, and smart, reliable service.
Role Description The Technical Support Specialist (Remote) is a part-time role focused on delivering responsive, high-quality technical and customer support to PBS clients and their end users. In this role, you will handle helpdesk inquiries, troubleshoot technical issues, and guide users through solutions via email, chat, and phone. You will document incidents, track resolutions, and escalate complex problems when needed, ensuring systems and tools used by clients run smoothly. Day-to-day responsibilities include analyzing technical problems, maintaining knowledge bases and FAQs, and collaborating with internal teams to improve processes and client satisfaction. You will work remotely, managing your schedule to meet service-level expectations while providing clear, professional communication in every interaction.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills to diagnose issues, identify root causes, and implement effective solutions.
Candidates should possess Customer Support and Customer Satisfaction skills to respond promptly, communicate clearly, and maintain a positive user experience.
Candidates should possess solid Analytical Skills to interpret data, prioritize requests, and make sound decisions in dynamic environments.
Relevant experience with helpdesk or ticketing systems, remote support tools, and common business software platforms (e.g., CRM systems, productivity suites) is beneficial.
Strong written and verbal communication skills, attention to detail, and the ability to work independently in a remote, part-time setting are required.
Prior experience in technical support, IT service desk, or customer service roles and familiarity with SLA-driven environments is preferred.
An associate or bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience, is advantageous.

Work arrangement
Yes