Automation Engineer

Company Description EXL Solutions delivers technology-driven services across AI and automation, intelligent dispatch, and fleet management, as well as smart city and infrastructure projects. The company also provides cloud and cybersecurity services that help organizations operate securely and efficiently. EXL Solutions focuses on transforming customer experience (CX) through innovative, data-led solutions. Team members collaborate on end-to-end projects that integrate advanced technologies into real-world operations. This environment offers opportunities to work on impactful initiatives that shape modern digital infrastructure.
Role Description The Automation Engineer role is a full-time, on-site position based in India. The Automation Engineer will design, develop, and implement automation workflows and tools to improve operational efficiency and reliability across AI, dispatch, and infrastructure-related projects. Responsibilities include analyzing existing processes, identifying automation opportunities, creating and maintaining scripts or automation frameworks, and integrating solutions with existing systems and platforms. The role also involves monitoring performance, troubleshooting issues, optimizing automation solutions, and collaborating with cross-functional teams such as development, operations, and cybersecurity. The Automation Engineer will document technical solutions, follow best practices for security and compliance, and contribute to continuous improvement of automation standards and methodologies.
Qualifications
Strong foundation in automation engineering, including experience with scripting languages (e.g., Python, PowerShell, or similar) and automation frameworks.
Experience with AI or data-driven solutions, and the ability to integrate automation into intelligent dispatch, fleet management, or similar operational systems.
Knowledge of cloud platforms (e.g., AWS, Azure, or GCP) and familiarity with infrastructure-as-code or deployment automation tools.
Understanding of cybersecurity best practices, secure coding principles, and compliance requirements when designing automated workflows.
Ability to analyze business and technical processes, document requirements, and translate them into reliable, scalable automation solutions.
Strong problem-solving skills, attention to detail, and capability to troubleshoot and resolve automation-related incidents in production environments.
Effective communication and collaboration skills, with the ability to work in cross-functional teams and interact with stakeholders at different levels.
Bachelor’s degree in engineering, computer science, information technology, or a related field, or equivalent practical experience.
Prior experience in smart city, infrastructure, logistics, or CX transformation projects is an advantage.
Willingness to continuously learn new tools, frameworks, and industry practices related to automation, cloud, and AI technologies.

Work arrangement
No