Receptionist

We are seeking a friendly and professional Receptionist to join our team at Soho House. The ideal candidate will have excellent communication skills, a positive attitude, and a exceptional customer service. As the first point of contact for members and guests, you will be responsible for creating a welcoming atmosphere and ensuring smooth operations at the front desk.
Key Responsibilities:
Greet and welcome members and guests as they arrive at the venue.
Answer phone calls, emails, and inquiries in a professional and courteous manner.
Provide information about the club, events, and services to members and guests.
Assist with reservations, bookings, and member requests.
Maintain accurate records of guest information and check-in/check-out procedures.
Ensure the reception area is tidy, organized, and well-stocked with necessary materials.
Coordinate with other departments to ensure members’ needs are met.
Handle administrative tasks such as managing appointments and processing payments.
Support the management team with various tasks and duties as required.
Qualifications:
Previous experience in a receptionist or customer service role is preferred.
Excellent verbal and written communication skills.
A professional and friendly demeanor.
Ability to multitask and manage time effectively.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office or similar software.
Ability to work flexible hours, including evenings, weekends and holidays.
Why Soho House?
Be part of a vibrant, fun and creative community.
Opportunities for growth and development within the company.