Guest Service Associate / Butler

Company Description The Ten Goa is a private suite-resort estate located in the leafy village lanes of Siolim, North Goa, created for guests who value space, privacy, and mindful living. With only ten design-led residences and private pool suites, the property offers an intimate environment that combines the independence of a private home with the comfort of boutique hospitality. Guests experience quiet mornings, slow evenings, and thoughtfully designed spaces that feel personal and exclusive. The Ten Goa focuses on delivering refined, understated service that enhances calm, uninterrupted stays for a discerning clientele.
Role Description The Guest Service Associate / Butler is a full-time, on-site role based at The Ten Goa in Bardez. This position is responsible for providing personalized, attentive service throughout the guest stay, including welcoming guests, assisting with check-in and check-out, coordinating luggage and transportation, and managing in-suite requests. The role involves arranging dining and in-room service, preparing suites before arrival, and ensuring rooms are maintained to a high standard during the stay. The Guest Service Associate / Butler will coordinate with housekeeping and kitchen teams, handle special requests and local recommendations, and manage guest communication through phone, messaging, or in-person interactions. The position also requires maintaining accurate records of guest preferences, handling billing-related queries, and supporting smooth resort operations while upholding The Ten Goa’s service standards.
Qualifications
Strong guest-facing skills, including customer service, hospitality etiquette, and the ability to provide discreet, personalized assistance.
Operational capabilities in front desk support, reservation handling, check-in/check-out procedures, and basic billing or cashiering tasks.
Coordination and organizational strengths, such as managing schedules, handling multiple requests, and collaborating effectively with housekeeping, kitchen, and concierge teams.
Communication skills including fluent spoken and written English; additional local or international languages are an advantage.
Previous experience in luxury hospitality, boutique hotels, or resort guest services is preferred.
High attention to detail, professional grooming, and a calm, solution-oriented approach to guest needs and concerns.
Ability to work flexible hours, including weekends and holidays, as required by guest arrivals and departures.
Relevant diploma or certification in hospitality management or a related field is beneficial.

Work arrangement
No