Senior Travel Sales Agent

Key Responsibilities
Respond promptly to client enquiries across all channels; qualify needs, recommend suitable solutions, and manage the sales journey from first contact to after-sales
Sell and coordinate flights, hotels, travel packages, transfers, and visa services based on client requirements
Prepare accurate quotations, explain pricing and conditions, and follow up consistently to convert leads into confirmed bookings
Handle sales objections, negotiate professionally, and use effective upselling and cross-selling techniques
Explain visa-service scope, required documents, fees, and process stages using official guidance and company procedures
Maintain accurate records of leads, quotations, follow-ups, bookings, and client communication in the CRM
Coordinate with visa consultants, reservations, and operations teams to ensure a smooth client experience
Follow up on payments, deposits, booking deadlines, and required documents before confirmation or release
Handle changes, cancellations, refunds, and customer concerns professionally
Build strong client relationships and encourage repeat and referral business
Track and report on leads, conversions, sales targets, and booking value
Support and coach junior sales team members and contribute to improving sales processes and guidelines
Requirements & Qualifications
Diploma/degree in Travel & Tourism, Hospitality, Business, Sales, or related field (equivalent experience considered)
4–6 years of progressive experience in travel sales, visa services, reservations, or client relationship management
Demonstrable experience in travel sales and closing bookings
Experience selling or coordinating visa services for Schengen, UK, US, Brazil, Türkiye, or other visa markets
Strong knowledge of flights, hotels, travel packages, transfers, and related booking conditions
Proven ability to manage leads, meet sales targets, and convert enquiries into sales
Strong written and spoken English; additional languages are an advantage
Required Skills
Strong consultative selling, lead qualification, quotation, follow-up, objection handling, and closing skills
Excellent communication, negotiation, and customer-service skills
Strong ability to upsell and cross-sell relevant travel services
Proficiency with CRM, lead trackers, booking portals, and reservation systems
GDS, TBO, airline, hotel, or other travel-platform experience is a plus
Excellent attention to detail when handling names, dates, documents, prices, and booking information
Ability to manage multiple leads and deadlines while maintaining a high level of organization
Ability to work independently and perform effectively in a remote environment
Preferred (Nice to Have)
Formal training or certification in travel sales, tourism, or visa services
Experience handling corporate or high-value clients
Experience working in a high-volume, multi-channel sales environment
Experience with GDS, TBO, airline/hotel portals, CRM automation, or call-centre tools
Proven track record of achieving or exceeding sales targets
Experience
4–6 years in travel sales, visa services, reservations, or client relationship management

Work arrangement
Yes