Customer Relationship Executive

Company Description Super Industry is a manufacturing company specializing in high-quality industrial components such as gaskets, washers, press parts, screws, stainless steel screws, copper rivets, brass rivets, and hollow rivets. The organization serves a wide range of industrial clients that rely on durable, precisely engineered parts for their operations. Super Industry focuses on consistent product quality, timely delivery, and reliable service to maintain long-term partnerships. Team members collaborate closely with customers and internal stakeholders to support efficient production and strong client relationships.
Role Description This is a full-time, on-site Customer Relationship Executive role based in Surat. The Customer Relationship Executive will manage day-to-day interactions with clients, respond to inquiries, and ensure timely resolution of issues related to orders, deliveries, and product information. The role includes maintaining accurate customer records, coordinating with production and logistics teams, and following up on orders to ensure customer commitments are met. The individual will actively gather feedback, support after-sales service, and help strengthen business relationships through regular communication and proactive support. The Customer Relationship Executive will also assist in identifying opportunities for upselling, cross-selling, and improving overall customer satisfaction.
Qualifications
Strong customer-facing skills, including Customer Service and Client Relations, with a focus on building trust and long-term partnerships.
Ability to drive Customer Satisfaction through timely issue resolution, follow-up, and a solutions-oriented mindset.
Experience or aptitude in Business Relationship Management, including managing accounts and supporting retention and growth.
Clear and professional Communication skills, both verbal and written, with the ability to coordinate effectively with internal teams and clients.
Prior experience in manufacturing, industrial products, or a similar B2B environment is an advantage.
Strong organizational skills and attention to detail for managing orders, documentation, and customer records.
Comfort using basic office software and communication tools; experience with CRM systems is a plus.
Relevant education in business, commerce, or a related field is preferred, or equivalent practical experience in customer-facing roles.

Work arrangement
No