Zonal Head

About the Company
Build on the startup culture with a 10X growth spirit (doing things the “Lenskart Way”).
About the Role
The ideal candidate for the role of a Zonal Manager will be an enterprising individual with a proven track record of delivering business results and managing teams, with a strong desire for driving exponential revenue growth.
Responsibilities
Be responsible for managing and growing the overall P&L of their stores
Grow and manage a portfolio of 50 to 100 stores across a geographical region
Set targets for the AOMs and ensure appropriate cascading across all the stores in the Zone
Identify areas for additional market penetration
Monitor stores’ growth through weekly review meetings with the AOMs
Adhere to review guidelines and parameters defined by the head office and the BU Head
Identify and address issues with under-performing stores
Manage and expand existing stores’ business as well as drive revenue growth in new stores
Ensure strong store openings
Understand and take actions on the store audits, market data and performance reports
Help develop and ensure strong execution of BTL marketing strategies
Ensure timely and adequate store staffing as per the manpower plan, and keep the attrition levels in control
Ensure a robust talent pipeline for all the stores in the Zone
Build and deliver the extraordinary shopping experience that delights our customers, resulting in industry leading NPS
Drive effectiveness and productivity of the teams by supporting and ensuring the highest quality of hiring, training and retail operations
Set and deliver the highest standards of store upkeep and staff grooming
Create a high energy work environment across all stores in the Zone
Develop deep customer understanding through store visits, customer interactions, and analysis of customer feedback and other reports
Conduct regular store visits to preempt customers’ issues and concerns
Control and improve the cost structure of the Zone
Maintain costs in line with the budget (in both, absolute and percentage terms)
Manage the manpower cost as per the budget
Minimize/eliminate shrinkage
Compliance to the code of conduct and POSH guidelines in letter and spirit
Be responsible for effective administration and control of the Zone operations
Ensure complete legal and process compliance across store functions
Build local networks with governing bodies, administrators and community
Qualifications
At least 8-10 years of retail and general management experience (including international), spanning operations and business strategy
Experience of managing a P&L in a fast growth environment
Expertise or knowledge of Omni-channel sales strategies and processes
Preferably holding an MBA degree from a reputed institute
Required Skills
Strong business acumen with a passion for results: demonstrating high degree of commitment
Strong operational expertise- with deep understanding of the geography
High process orientation with extensive experience in process management
Superior analytical, evaluative, and problem-solving capability
Strong operational expertise
Demonstrating Collaborative Ownership - Ability to discuss with courage, clarify, and agree on expectations of each other
Ability to challenge the status quo and set high performance standards
Ability to work in an extremely agile, unstructured and evolving environment
Preferred Skills
Having a Customer and Team Obsession - Taking decisions and actions with a customer first approach
Exhibiting high Start-up Dnergy - Learning at a rapid pace and setting new standards for oneself and others
Having the mindset to Fail Harder - Taking accountability of failures and learnings
Having a 10X Thinking - “Think Big-Talk Big-Act Big”

Work arrangement
No