Hotel Receptionist

Company Description YTS Hospitality is a growing hospitality organization dedicated to providing comfortable, welcoming stays for guests in the Greater Kolkata Area and beyond. The company focuses on high-quality service, clean and well-maintained properties, and a friendly atmosphere for travelers, families, and business guests. Team members are encouraged to deliver thoughtful, efficient support to guests to ensure a smooth and enjoyable experience. YTS Hospitality values reliability, professionalism, and a guest-first mindset in all aspects of its operations.
Role Description The Hotel Receptionist role at YTS Hospitality is a full-time, on-site position based in the Greater Kolkata Area. The Hotel Receptionist is responsible for greeting guests, managing check-in and check-out processes, and handling inquiries at the front desk. Daily tasks include managing reservations, answering phone calls, providing information about hotel services and local attractions, and coordinating with housekeeping and other departments to meet guest needs. The role also includes processing payments, maintaining accurate guest records, and ensuring the reception area remains organized and welcoming. The Hotel Receptionist is expected to provide courteous, efficient service and uphold YTS Hospitality’s standards of professionalism and guest care.
Qualifications
Candidates should possess strong Interpersonal Skills and Communication abilities to interact effectively with guests and team members.
Candidates should possess Receptionist Duties experience, including front desk operations and guest service at a hotel or similar environment.
Candidates should possess Reservations management skills, including creating, modifying, and canceling bookings accurately.
Candidates should possess professional Phone Etiquette, with the ability to handle calls promptly, clearly, and courteously.
Candidates should ideally have basic computer literacy, familiarity with hotel management or reservation systems, and strong attention to detail.
Candidates should demonstrate reliability, time management, and the ability to work flexible shifts, including weekends and holidays.
A high school diploma or equivalent is preferred; prior experience in hospitality or customer service is an advantage.

Work arrangement
No