Hire Desk Manager

Powered Access Rehire – Hire Desk Manager
Typical job responsibilities include:
Hire desk management: Oversee daily rehire operations, manage incoming enquiries and ensure customer orders are processed efficiently.
Customer service: Build relationships with customers and suppliers, handle queries and resolve problems promptly.
Equipment availability: Source suitable machines from third-party hire companies, check availability and agree competitive hire rates.
Hire coordination: Manage quotations, on-hires, extensions, off-hires, collections and deliveries.
Commercial performance: Control rehire costs, protect profit margins, maximise revenue and identify opportunities for additional business.
Team leadership: Manage, train and support hire desk controllers, monitor performance and allocate workloads.
Supplier management: Maintain strong relationships with rehire suppliers and negotiate rates and availability.
Administration: Ensure hire contracts, purchase orders, delivery paperwork and invoices are accurate.
Operational coordination: Liaise with transport, engineering, sales and depot teams to ensure equipment reaches customers on time.
Health and safety: Ensure equipment hire arrangements comply with relevant company procedures and safety requirements.
Skills and experience typically required
Previous experience in powered access rehire.
Experience as a Hire Desk Manager, Senior Hire Controller or Rehire Controller.
Strong commercial awareness and negotiation skills.
Good knowledge of MEWPs, including scissor lifts and boom lifts.
Excellent customer service, communication and organisational skills.
Experience managing a team and working with hire management systems.

Work arrangement
Yes