Hosts

Company Description Melo is a human connection marketplace where people can talk to verified, empathetic hosts for friendship, support, and companionship. Positioned between traditional therapy and social media, Melo focuses on creating meaningful, emotionally safe conversations. The platform is growing rapidly, with more than 2,800 people already on the waitlist and founding hosts now being onboarded. Based in India and accessible via getmelo.in, Melo offers hosts the opportunity to be part of an early-stage, impact-driven community focused on genuine human connection.
Role Description As a Host at Melo, you will facilitate one-on-one and small-group conversations that offer emotional support, companionship, and friendly connection to users. You will welcome guests on-site in our Delhi location, create a safe and inclusive environment, and actively listen to their needs while maintaining professional boundaries. Day-to-day responsibilities include hosting sessions, managing schedules, guiding guests through the Melo experience, and providing feedback to improve the platform and service quality. You will collaborate with the team to refine hosting practices, participate in training, and uphold Melo’s standards of empathy, trust, and confidentiality. This is a full-time, on-site role based in Delhi, India.
Qualifications
Strong interpersonal and Communication skills, including active listening and clear, empathetic conversation.
Proven Customer Service experience, with the ability to create welcoming, respectful, and inclusive guest experiences.
Ability to participate in and deliver Training, and openness to continuous learning and feedback.
Experience or familiarity with counselling service in a hospitality environment, ensuring comfort and care for the customers.
Basic Sales skills, including the ability to explain Melo’s offerings, encourage repeat visits, and support membership or session upgrades.
High level of emotional intelligence, reliability, and integrity, with a commitment to confidentiality and non-judgmental support.
Comfort working from home in Delhi, India, with flexible hours that may include evenings and weekends.
Prior experience in hospitality, community spaces, counseling support roles, or similar people-centric environments is an advantage.

Work arrangement
No