Client Success Manager

Company Description BI WORLDWIDE (India) is a global leader in designing scalable engagement and loyalty solutions driven by behavioral science, AI, deep data analytics, and human-centric design. The organization partners with brands as consultative growth advisors, creating KPI-first engagement strategies aligned with business goals, people, and industry needs. With over 75 years of global expertise, BI WORLDWIDE works with Fortune 500 and blue-chip companies to attract, engage, and retain employees, run high-impact sales incentives, and build profitable channel partnerships. The company has delivered 250+ loyalty programs to 300+ clients, impacting over 9.7 million participants across diverse industries such as automotive, oil & gas, pharmaceuticals, FMCG, manufacturing, and IT. Headquartered in Minneapolis, USA, BI WORLDWIDE has a strong global footprint, with the India headquarters in Bengaluru and regional offices in Chennai, Mumbai, and New Delhi.
Role Description The Client Success Manager is a full-time, on-site role based in Mumbai, responsible for driving client satisfaction and long-term partnership success. The role includes managing key client accounts, understanding client business objectives, and ensuring that engagement and loyalty programs are implemented effectively and deliver measurable outcomes. The Client Success Manager will coordinate with internal teams to oversee program execution, track performance against KPIs, and provide insights and recommendations for optimization. Daily activities involve handling client queries, conducting review meetings, preparing reports and presentations, and proactively identifying opportunities to enhance program impact and expand the relationship. The role also requires maintaining strong communication, ensuring timely delivery, and representing BI WORLDWIDE’s consultative and data-driven approach to client success.
Qualifications
Strong customer satisfaction and customer service skills, with a focus on delivering high-quality, responsive support.
Demonstrated ability in customer retention and relationship building, fostering long-term, trust-based client partnerships.
Solid analytical skills to interpret data, track KPIs, generate insights, and make evidence-based recommendations.
Excellent communication and presentation skills, with the ability to engage stakeholders at multiple levels.
Experience in client-facing roles, preferably in loyalty, engagement, consulting, or related domains.
Ability to work collaboratively with cross-functional teams and manage multiple projects and deadlines.
Proficiency in MS Office (especially Excel and PowerPoint) and comfort with data and reporting tools.
Bachelor’s degree in business, marketing, management, or a related field; postgraduate qualifications are an advantage.
Prior experience working with large enterprises or Fortune 500 clients is desirable.

Work arrangement
No