Technical Services Manager (m/w/d)

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Technical Services Manager (m/w/d)
Role & Responsibilities
The Regional DC Manager is responsible for driving best operational practice, technical support, quality assurance for the delivery of critical engineering services for multiple client account operations throughout Germany/Frankfurt.
Major Responsibilities
Responsible for overseeing deployment of engineering platforms, processes & procedures.
Responsible for regional assurance and compliance programmes.
Responsible for technical support to account teams.
Responsible for supporting site teams during major incidents.
Responsible for providing OEM engagement support to account teams
Responsible for supporting building strategic partnerships
Responsible for problem management
Responsible to support business pursuits
Goals – Support account to achieve zero unplanned downtime
Goals – Support service delivery teams to meet financial targets
Goals – Implement model programmes aligned with global product solutions, processes & procedures
Goals – support accounts to deliver best in class services and service solutions
The successful candidate for this role is expected to be a subject matter expert in all aspects of technical services and operations in Data Centres.
Essential Duties and Responsibilities
Reporting directly to the Head of DC & CEM, with matrix relationship to the EMEA DC FM Services Lead.
The individual should be a self-starter, highly motivated, process driven and have strong risk management skills that can build a trusted advisor relationship with clients and our internal business leaders. The successful candidate should be able to demonstrate: -
significant data centre experience
a proven track recorded across multiple geographies
Project management experience
proven track record in business pursuits
be a senior leader, but more than capable in dealing with critical equipment issues via escalation
Experience of dealing with all major DC OEM’s
Strong DC network with Consultants and OEM’s
The individual will work in close collaboration with: -
Regional EH&S
Account Directors
Energy & Sustainability Management Directors
Country Leads
Client Global & Regional Work Streams
This role will be German/Frankfurt based.
Financial Management
This role will have no direct responsibility for P&L.
Support accounts in their drive to build self-delivery capabilities for service and financial betterment
Identify opportunities for accounts to drive savings via strategic relationships, alternative maintenance strategies.
Support the business in business growth opportunities
Identify / generate opportunities for the cross-sell of services with other business lines within JLL and clients.
Operations
Be responsible for driving due diligence, assurance & compliance programs.
Capable in performing major Incident Investigations
Support account transition and transformation projects.
Actively manage the professional development of any direct & matrix reports and support training of Operations Teams
Be responsible for driving a culture of digitisation using our technology systems.
Support client/account specific initiatives and best practice deployment.
Be responsible for understanding accounts application of Corrigo (JLL CMMS Platform) and for determining if the deployment and application meets best practice requirements.
Provide oversight of account risk management processes and annual capital investment planning
Client and Account Management
Be the single point of contact for internal escalation for the DC accounts business and where necessary, serve as a client interface.
Where required, manage relationships with key stakeholders in the client’s organisation.
Develop a detailed understanding of client’s business and key factors influencing their requirement for our services.
Represent Engineering in external networking forums and client functions
Contract Management
Ensure account engineering requirements are built into all engineering contracts.
Support the accounts for achievement of the key performance indicators, service levels and other measures on a problem management basis.
Ensure accounts have embedded change control process and incident reporting systems.
Ensure accounts have embedded engineering operations governance processes.
Other Responsibilities
Provide support to the JLL Solutions Teams in business pursuits
Act as an operational reference for JLL business pursuits
Where necessary, represent JLL critical operations in business pursuits
Demonstrate to the clients - Value engineering, Innovation & Global alignment
Enforce a zero tolerance to unsafe working practices.
Provide engineering transition excellence for the on-boarding of new client facilities, operations or businesses. The new operations to be aligned with the global operating model.
Transformation of existing operations to the target operating model.
Support research and development of innovative ideas to the group to maintain its competitive edge.
Evaluate, propose, and pilot appropriate tools/processes to support the engineering services operation.
Support initiatives that drive the capability of JLL to self-deliver services and reduce our reliance on partner organisations.
Ensure the engineering practices being deployed are compliant with legal and statutory requirements.
Develop feasibility proposals
Be an advocate of equal opportunities and Diversity & Inclusion
Additional Duties and Responsibilities
Other duties as assigned from time to time by the Head of DC & CEM or EMEA DC FM Service Lead
Key Performance Measures
Support the account team where necessary in resolving problems with SLAs, KPIs, Savings Targets, Satisfaction Survey, and financial targets.
Competencies
Chartered Professional Engineer or equivalent
Technically competent in Data Centre Systems
Excellent interpersonal and leadership skills
Takes responsibility for performance
Ability to work in team environment
Skilled in commercial aspects of engineering contracts.
Excellent communication skills – both verbal and written
Proven project methodology approach
Excellent attention to detail
Ability to develop processes and procedures and be held accountable to them
Analytical skills / systematic approach
Language skills would be a value add
SAP or AE experience / certification would be a value add
Previous design experience would be a value add
Experience
Significant Data Centre experience
Previous experience of running regional operations
German and English, spoken and written
Experienced in business transitions & transformation
Practical working knowledge of best practice tools and techniques.
Practical experience in hard services contract delivery.
Leadership
o People Management
o Planning & Organising
o Influence & Persuasiveness
o Customer Focus
Professional
o Specialist Knowledge
o Problem Solving/Decision Making/Analysis
o Communication
Entrepreneurial
o Commercial Awareness
o Business development
o Creativity & Innovation
o Action Orientation
Personal
o Interpersonal Sensitivity
o Capacity for Change
o Highly Motivated
Location:
On-site –Frankfurt am Main, DEU
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills