Captain(Cafe & Resort)

Company Description Labonya Marketing operates hospitality ventures including a café and resort, focusing on delivering a welcoming and enjoyable guest experience. The organization values professionalism, reliable service, and a clean, comfortable environment for visitors. Team members are encouraged to collaborate, communicate clearly, and uphold high service standards. Labonya Marketing offers opportunities to grow within the hospitality field and contribute meaningfully to guest satisfaction.
Role Description The Captain (Café & Resort) is a full-time, on-site role based in Bhubaneswar, responsible for overseeing daily front-of-house operations at the café and resort. The Captain supervises service staff, coordinates table and guest assignments, ensures prompt and courteous service, and handles guest inquiries or concerns. Responsibilities include monitoring cleanliness and presentation of service areas, aligning staff schedules with peak business hours, and supporting smooth coordination between the kitchen and service team. The role also involves training new team members on service standards, maintaining basic inventory for service-related items, and assisting with billing and closing procedures. The Captain is expected to model professional conduct, uphold safety and hygiene guidelines, and contribute to an overall positive guest experience.
Qualifications
Strong knowledge of café and resort front-of-house operations, including guest seating, order coordination, and service flow.
Proven ability to supervise and guide service staff, with skills in team coordination and basic shift planning.
Effective communication and interpersonal skills, with the ability to interact confidently and respectfully with guests and colleagues.
Attention to detail in maintaining cleanliness, hygiene standards, and the overall presentation of service areas.
Basic understanding of billing, cash handling, and point-of-sale systems, with accuracy and integrity in financial transactions.
Ability to manage time well, work under pressure during peak hours, and prioritize tasks to ensure smooth operations.
Previous experience in hospitality, café, restaurant, or resort settings is preferred.
Ability to stand and move for extended periods and perform routine physical tasks associated with hospitality service.
High school diploma or equivalent; additional hospitality or management training is an advantage.
Commitment to a respectful, inclusive work environment and adherence to company policies and safety protocols.

Work arrangement
No