Operations Executive - Ovali (Bhiwandi)

JOB TITLE: Operations Executive
Career Function: Operations
Location: Ovali, Bhiwandi
RCS Grade: N
Reporting To: Service Centre In-charge
Travel Required: 25% ☐ 50% ☐ 75% ☐
Job Title
Operations Executive
Function
Operations
Reports To
Operations Manager
Location
Ovali, Bhiwandi
Travel Required
25% ☐ 50% ☐ 75% ☐
Position Overview
The Inbound Shift In-charge is responsible for leading all inbound operations within the assigned Service Centre, ensuring timely receipt, unloading, scanning, sorting, reconciliation and processing of shipments while meeting Blue Dart's service commitments and operational standards.
The role provides frontline leadership to Ops Staff, Senior Ops Staff, Territory Service Representatives (TSRs) and Senior Territory Service Representatives (Senior TSRs) deployed during the shift, ensuring optimum manpower utilization, operational discipline, shipment accuracy, productivity, safety and compliance. The incumbent plays a key role in ensuring smooth shift operations, maintaining operational governance and supporting seamless connectivity across Blue Dart's network.
Job Purpose
To lead and manage inbound shift operations by ensuring timely and accurate receipt, processing and reconciliation of shipments, while driving operational productivity, service quality, workforce effectiveness, safety, compliance and adherence to Blue Dart's Standard Operating Procedures.
Key Roles & Responsibilities
Inbound Operations Management
Lead and supervise all inbound operational activities during the assigned shift.
Ensure timely receipt, unloading and processing of inbound vehicles and shipments.
Monitor shipment receiving, scanning, reconciliation, segregation and sorting activities.
Ensure timely movement of shipments to subsequent operational stages in line with defined service commitments.
Coordinate with outbound operations and network teams to ensure smooth operational flow.
Shipment Processing & Service Quality
Ensure accurate shipment scanning, sorting and reconciliation with minimal operational errors.
Monitor shipment quality and promptly escalate damaged, short or discrepant shipments.
Drive adherence to shipment processing timelines, operational SLAs and service commitments.
Minimize shipment exceptions, mis-sorts and operational delays through proactive monitoring.
Ensure operational readiness during peak volumes and contingency situations.
People Leadership & Shift Management
Plan and allocate manpower across operational workstations to achieve optimum productivity.
Lead, coach and support Ops Staff, Senior Ops Staff, TSRs and Senior TSRs during the assigned shift.
Conduct daily shift briefings on safety, operational priorities, productivity and service expectations.
Monitor attendance, punctuality, shift discipline and workforce deployment.
Provide on-the-job coaching to improve capability, productivity and operational effectiveness.
Foster teamwork, collaboration and a positive work environment focused on operational excellence.
Safety, Compliance & Operational Discipline
Ensure strict adherence to Blue Dart Standard Operating Procedures (SOPs), safety guidelines and operational policies.
Promote a culture of safety, discipline and compliance across the shift.
Ensure team members wear the prescribed uniform, identity card and personal protective equipment, wherever applicable.
Monitor workplace housekeeping and ensure a clean, organized and safe operational environment.
Promote integrity, ethical conduct and zero tolerance towards fraud, policy violations and operational malpractice.
Ensure compliance with statutory, regulatory and company requirements.
Operational Governance & Productivity
Monitor shift productivity and operational performance against defined targets.
Review operational dashboards, reports and shift performance metrics to identify improvement opportunities.
Ensure timely completion of operational documentation and accurate system updates.
Conduct effective shift handovers, highlighting key operational issues and priorities.
Escalate operational risks, service failures and resource constraints to the reporting manager in a timely manner.
Support implementation of continuous improvement initiatives to enhance operational efficiency and service quality.
Stakeholder Collaboration
Coordinate closely with Outbound Shift In-charge to ensure seamless shipment flow.
Work collaboratively with Customer Service, Security, Fleet, Network Operations and other support functions.
Support implementation of operational initiatives, process improvements and business priorities.
Build effective working relationships across teams to ensure smooth operational execution.
Qualifications & Experience
Education
Graduate in any discipline
OR
10+2 (Higher Secondary) with a 3-year Diploma from a recognized institution.
Experience
2–4 years of relevant experience in courier, express logistics, warehousing, distribution or supply chain operations.
Experience in leading frontline operational teams and coordinating shift operations.
Exposure to inbound operations, shipment processing, sorting, scanning, reconciliation and service centre operations.
Experience working with operational systems, handheld scanners and productivity reporting will be an advantage.
Skills & Capabilities
Technical Skills
Inbound Operations Management
Shipment Receiving & Reconciliation
Shipment Sorting & Processing
Workforce Planning & Shift Management
Productivity & Resource Utilization
Operational Reporting & MIS
Basic Computer Skills
Barcode Scanner & Operational System Usage
Safety & Operational Compliance
Behavioural Competencies
Operational Leadership
Team Leadership & Coaching
Planning & Organising
Decision Making
Customer Focus
Accountability
Problem Solving
Communication Skills
Teamwork & Collaboration
Integrity & Ethical Conduct
Operational Discipline
Safety Leadership
Professional Grooming & Personal Conduct
Regularity & Punctuality
Continuous Learning Mindset
Key Performance Indicators
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1
Inbound Operations
Inbound Processing SLA
Shipment Receiving Timeliness
Processing Productivity
2
Service Quality
Shipment Accuracy
Scanning Compliance
Zero Mis-sorts
Operational Error Reduction
3
Productivity & Workforce Management
Manpower Utilization
Shift Productivity
Attendance & Workforce Discipline
4
Safety & Compliance
SOP Compliance
Safety Compliance
Housekeeping Standards
Uniform Compliance
Zero Safety Incidents
5
Operational Governance
Shift Reporting Accuracy
Effective Shift Handover
Timely Escalation of Operational Issues
6
People Leadership
Coaching & Development
Team Engagement
Teamwork & Collaboration
7
Customer Service Support
Timely Resolution of Operational Exceptions Impacting Customer Service
8
Continuous Improvement
Participation in Process Improvements
Productivity & Quality Enhancement Initiatives

Work arrangement
No