Account Manager

Company Description Magnus is a growing organization committed to delivering high-quality solutions and services to its clients across diverse industries. The company focuses on building long-term relationships by understanding client needs and providing tailored, efficient support. Magnus values collaboration, accountability, and continuous improvement, encouraging team members to contribute ideas and take ownership of outcomes. Joining Magnus offers opportunities for professional development, exposure to dynamic client environments, and the chance to make a meaningful impact. The work culture emphasizes integrity, respect, and performance-driven results.
Role Description The Account Manager is responsible for managing and growing client relationships, ensuring a high level of satisfaction and retention. This full-time, on-site role is based in Kozhikode and involves serving as the primary point of contact for assigned clients, understanding their business objectives, and coordinating internal teams to meet their needs. Day-to-day tasks include overseeing project delivery, monitoring performance against agreed targets, preparing and presenting reports, and identifying opportunities for upselling or cross-selling services. The Account Manager will handle client queries, address issues proactively, and maintain clear documentation of interactions and commitments. The role also involves collaborating with sales, operations, and finance teams to support smooth execution of client engagements.
Qualifications
Strong client relationship management skills, including the ability to build trust, communicate clearly, and handle escalations professionally.
Solid organizational and coordination skills, with experience managing multiple accounts, priorities, and deadlines simultaneously.
Analytical and problem-solving abilities, including comfort working with data, preparing reports, and recommending informed actions.
Effective communication skills in English and local languages as needed, with the ability to present information to clients and internal stakeholders.
Proficiency with common office software, CRM tools, and basic reporting platforms; ability to learn new systems quickly.
Bachelor’s degree in Business, Management, Marketing, or a related field, or equivalent practical experience.
Prior experience in account management, customer success, or client service roles is preferred but not mandatory.
Ability to work on-site in Kozhikode, collaborate in a team environment, and maintain a professional, inclusive approach with all colleagues and clients.

Work arrangement
No