Quản lý nhà hàng

The Restaurant Manager is fully accountable for the performance of KOTO Van Mieu — business results, guest experience, operations and people development — ensuring the restaurant runs both as a professional, sustainable business and as a hands-on training environment for KOTO trainees.
Key Responsibilities
● Own the restaurant's P&L: revenue, food cost, labour cost, operating expenses and margin, tracked against Budget and Forecast.
● Identify revenue loss early and drive solutions to grow revenue and improve margin without compromising service quality or the KOTO mission.
● Protect the guest experience: food quality, service quality, speed and consistency; turn feedback, reviews and complaints into concrete improvements.
● Track bookings, cancellations and lost sales, and maintain relationships with key Tour/Agent partners and customers.
● Run daily operations across FOH and BOH, including opening/closing, cashiering and peak hours, with clear standards and control.
● Manage ordering, inventory, wastage and supplier matters; safeguard cash, goods and assets.
● Ensure compliance with food safety, hygiene, fire prevention (PCCC) and workplace safety requirements.
● Build, coach and manage the FOH/BOH team; set clear expectations, develop capability and encourage cross-training.
● Work with the Training & School team so trainees practise their craft, are coached and are assessed along the agreed pathway.
● Collaborate with the COO and Finance, Procurement, People & Culture, Training and Growth to deliver shared results — and escalate in good time when needed.
The Restaurant Manager is not only responsible for running daily service. This is a role that owns the results of the restaurant — not just the tasks.
3. COMPETENCY & EXPERIENCE
The ideal candidate should demonstrate:
● Hands-on experience as a Restaurant Manager, Assistant Restaurant Manager or equivalent management role in F&B/hospitality.
● Ability to manage a P&L, with a solid understanding of revenue, food cost, labour cost, margin and budget.
● Experience managing and developing FOH/BOH teams.
● Ability to read operational data, identify problems, find root causes and implement corrective action.
● Understanding of food safety, hygiene, fire prevention (PCCC) and workplace safety requirements.
● Proficiency with POS, reporting and operational management tools.
● Experience coaching trainees, apprentices or young staff is an advantage.
● Strong Vietnamese communication; English appropriate to KOTO's international guest environment is an advantage.
● Integrity, practicality, a hands-on mindset, and alignment with KOTO's values and social mission.
The Person We Are Looking For
KOTO is looking for a restaurant leader who is:
A Business Manager — understands and is accountable for the P&L.
A Guest Champion — understands guests and protects the KOTO experience.
A Restaurant Operator — runs the restaurant with standards, discipline and control.
A People Developer — builds team capability and lives Know One, Teach One.
Own the Business. Know the Customer. Run the Operation. Develop the People.
4. HOW TO APPLY
Please send your CV and letter of interest to recruitment@koto.com.au.
This position will remain open until filled.
Candidates who meet the requirements will be contacted for an interview within one week of submitting their application.

Work arrangement
Yes