Customer serivce representative

Customer Serivce Representative
Location: Remote
Schedule: Monday–Friday, 8:00 AM–6:00 PM EST + 1 weekend day (Saturday or Sunday)
Employment Type: Full-Time
Pay: Weekly Payments
About the Company
We are a family-owned company based in New York, serving customers across 21 states.
We provide professional residential and commercial cleaning services throughout the United States, committed to delivering exceptional quality and reliability to every household we serve.
We are looking for an exceptional Customer Service Representative with native-level English proficiency, deep cultural fluency, and the ability to make customers feel comfortable, valued, and cared for from the very first word.
About the Role
You will be the voice of the company when customers reach out.
Your responsibilities include answering questions, listening to customers, providing information, handling concerns, and ensuring every interaction is professional, clear, and friendly.
This is a fast-paced customer service environment, so you must remain positive, articulate, and professional under pressure.
What We're Looking For (Must-Haves)
Native-level spoken English (Clear, natural accent and flawless comprehension of American idioms and conversational cadence).
Deep understanding of American culture and communication styles.
Stable, high-speed internet connection of at least 200 Mbps.
Wired internet setup (Ethernet cable connected directly from your router to your computer—no Wi-Fi allowed during working hours).
Excellent communication and active listening skills.
Friendly, outgoing, and social personality.
Confidence speaking fluently with customers over the phone.
Ability to remain calm and professional with frustrated customers.
Comfortable working in a fast-paced environment.
Strong attention to detail.
Reliable, responsible, and punctual.
Comfortable working remotely.
Availability to work 8:00 AM–6:00 PM EST, Monday through Friday, plus one weekend day.
Must have at least two monitors/screens.
What You'll Do
Answer incoming customer calls and inquiries regarding our cleaning services.
Understand customer needs and provide accurate information.
Assist with questions, pricing, scheduling concerns, and general requests.
Handle complaints professionally and efficiently.
Communicate clearly and respectfully.
Document customer information and interactions accurately.
Coordinate with the internal cleaning coordination team when needed.
Follow company procedures while maintaining a natural, conversational customer experience.
Represent the company professionally in every single interaction.
The Person We're Looking For
We're looking for someone with personality and energy who can hold completely natural, flowing conversations with American customers without sounding robotic or overly scripted.
You should be:
Social and approachable.
Energetic and positive.
A great listener.
Patient and quick on your feet.
Comfortable speaking with different types of people.
Able to handle pressure professionally.
Responsible and solution-oriented.
What We Offer
Weekly payments ($8/h).
Complete training provided.
No previous cleaning industry experience required.
Fully remote position.
Full-time schedule with stable working hours.
Opportunity to work with a growing U.S.-based family business.
Long-term opportunity for the right person with room to grow.
Support and training to help you succeed every step of the way.

Work arrangement
Yes