Customer Service Specialist

Company Description RapiD Engineering is a growing engineering solutions provider focused on delivering reliable, efficient, and cost-effective services to clients across diverse industries. Based in Ahmedabad, the company emphasizes quality, timely delivery, and strong customer relationships. Team members collaborate closely to solve technical challenges and support clients with practical, real-world solutions. RapiD Engineering values professionalism, continuous learning, and a supportive work environment that encourages career growth for its people.
Role Description The Customer Service Specialist is a full-time, hybrid role based in Ahmedabad, with flexibility for partial work from home. This role is responsible for handling inbound and outbound customer interactions via phone, email, and other channels, ensuring timely and accurate responses. Day-to-day tasks include resolving inquiries, tracking issues, coordinating with internal teams, and maintaining clear records of customer communications. The specialist will follow established procedures, provide product or service information, and proactively support customers to enhance their overall experience. The role also involves gathering feedback, identifying recurring issues, and suggesting improvements to customer service processes.
Qualifications
Strong customer-facing skills, including Customer Support and Customer Service, with a focus on problem resolution and responsiveness.
Ability to drive positive Customer Experience and Customer Satisfaction by understanding customer needs and following up effectively.
Professional Phone Etiquette and clear communication skills for handling calls and written correspondence.
Good proficiency in English and local languages, with the ability to explain technical or service-related information in simple terms.
Comfort with basic computer applications, CRM tools, and maintaining accurate service records.
Organized, detail-oriented, and able to manage multiple customer requests in a fast-paced environment.
Prior experience in customer service or support roles is preferred; experience in engineering or technical environments is an advantage.
Diploma or degree in any discipline; customer service training or certifications are a plus.

Work arrangement
Hybrid