Chief Experience Officer

Role Description The Chief Experience Officer at Gorm x Envision is a full-time, remote role focused on shaping and executing a unified experience strategy across all customer touchpoints. This role oversees the design and optimization of customer journeys, collaborating with product, marketing, and operations teams to ensure consistent, high-quality interactions. Daily responsibilities include defining experience KPIs, analyzing feedback and performance data, and translating insights into actionable initiatives that improve satisfaction and engagement. The Chief Experience Officer will lead cross-functional projects, guide user-centered design efforts, and represent the customer perspective in strategic decision-making. The role also involves communicating experience vision to internal and external stakeholders, fostering alignment, and maintaining strong relationships with partners and key audiences.
Qualifications
Demonstrated expertise in Customer Experience and User Experience (UX), with a track record of designing and improving end-to-end journeys.
Strong Strategic Planning skills, including the ability to develop and execute experience roadmaps aligned with organizational goals.
Proficiency in Project Management, with experience leading cross-functional initiatives from concept through delivery.
Background in Public Relations or stakeholder communications, capable of articulating experience strategies to diverse audiences.
Proven leadership in experience-focused roles, preferably in digital-first or service-based organizations.
Ability to analyze qualitative and quantitative data to inform decisions and measure impact.
Excellent written and verbal communication skills, with collaborative working style in remote environments.
Bachelor’s degree in business, marketing, design, communications, or a related field; advanced degree or specialized training in CX/UX is a plus.
Familiarity with customer feedback tools, UX research methods, and journey mapping frameworks.

Work arrangement
Yes