FSE

Company Description Paytm is India’s leading AI-first payments and financial distribution platform, serving consumers, merchants, and enterprises across the country. The company focuses on simplifying digital payments and financial services, enabling fast, secure, and convenient transactions. With robust technology and data-driven solutions, Paytm supports businesses in scaling their operations and improving customer experiences. The organization fosters innovation, inclusion, and growth opportunities for team members who are passionate about digital finance and technology.
Role Description The Field Service Executive (FSE) role at Paytm is a full-time, on-site position based in Mumbai. The FSE is responsible for visiting merchant locations, installing and configuring payment devices or solutions, and providing hands-on technical support. Daily tasks include troubleshooting issues, performing preventive maintenance on deployed systems, and ensuring smooth operation of Paytm’s services at customer sites. The role involves regular interaction with merchants to address service requests, provide product guidance, collect feedback, and escalate complex issues to internal teams when needed. The FSE is expected to maintain accurate service records, adhere to company processes, and represent Paytm professionally in the field.
Qualifications
Strong Field Service skills, including on-site installation, configuration, and support of payment or technical devices.
Proficiency in Troubleshooting and Technical Support to diagnose and resolve hardware, software, or connectivity issues at customer locations.
Experience with Preventive Maintenance, ensuring regular checks and upkeep of deployed systems to minimize downtime.
Excellent Customer Service skills, with the ability to communicate clearly, manage expectations, and build positive relationships with merchants.
Basic understanding of digital payments, POS devices, or related financial technology solutions.
Ability to work independently in the field, manage schedules, and document activities accurately.
Comfort with using mobile apps, ticketing tools, and reporting systems for logging visits and issues.
Relevant diploma or degree in engineering, electronics, IT, or a related field is preferred; prior field service experience in fintech or payments is an advantage.

Work arrangement
No