Case Processor - Insurance Reimbursement Team

About the Role
The Case Processor/Legal Assistant plays a central role within a recovery pod supporting health plans in subrogation and third-party liability (TPL) recovery efforts. You manage the day-to-day administration of insurance recovery cases—keeping files organized, documentation complete, and case statuses current so attorneys and team leads can focus on negotiation and settlement with carriers and liability insurers.
This is a frontline insurance-operations role focused on responsiveness, communication, and execution. You will serve as a primary point of contact for inbound inquiries, coordinate with insurance carriers and attorneys, and ensure every health plan recovery case is properly documented and progressing toward resolution.
This role is ideal for candidates with experience in insurance claims, payer operations, or healthcare billing who thrive in fast-paced environments and enjoy keeping complex claim portfolios moving forward.
Compensation:
On-Target Earnings (OTE): $50,000+ annually (includes base salary plus performance-based incentive)
Responsibilities:
Manage administrative tasks tied to active health plan subrogation and insurance recovery cases
Answer inbound calls and emails regarding TPL claims, liens, coverage questions, and documentation requests
Communicate professionally with plaintiff attorneys, insurance adjusters, claim representatives, and carriers
Send lien notices and updates, confirm receipt, and follow up on missing or pending materials
Prepare, organize, and route documentation for Team Leads and Attorneys handling negotiations
Monitor case status and flag coverage, liability, or timing concerns to the Team Lead
Maintain complete case notes and communication logs in claims and recovery systems
Support pod responsiveness standards and consistent health-plan client experience
Partner with Team Leads to identify file gaps and follow-ups prior to settlement
Track incoming reimbursement payments and escalate delays appropriately
Qualifications:
Associate degree required; Bachelor’s preferred or equivalent industry experience (4+ years)
Experience in insurance claims, health plan operations, subrogation, TPL, workers’ compensation, auto liability, or legal administration preferred
Familiarity working with carriers, TPAs, and liability insurers
Strong organizational skills and comfort handling high-volume claim files
Excellent written and verbal communication
Professional, service-oriented approach with external stakeholders
Ability to prioritize requests in a fast-moving environment
Detail-oriented and accurate with documentation
Proactive and dependable—anticipates needs and keeps the team informed
Prior experience in healthcare reimbursement or payer environments a plus
Who is Intellivo?
As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while eliminating burdensome outreach to plan members. With a 26-year history of excellence, Intellivo proudly represents more than 200 of the country's largest health plans.
Benefits That Support You Inside and Outside of Work
Comprehensive medical, dental, and vision insurance
401(k) retirement savings plan with employer match
Paid time off and paid holidays
Company-paid life insurance and short-term and long-term disability coverage
Employee Assistance Program with counseling, financial coaching, legal resources, career coaching, and wellness support
Health Savings Account with company contributions for eligible employees
Wellness, healthcare advocacy, and pet benefits
A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact

Employment type
Full-Time

Work arrangement
No